Job Information
Custom Computer Specialists Level 2 Desktop Support Technician in Bronx, New York
Level 2 Desktop Support Technician
Location Bronx, NY
Company Order Number 2802
# of openings 1
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CCS is one of the largest Technology Consultants on Long Island, celebrating over 45 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...make technology easy and help our clients use it as effectively as possible.
OVERVIEW
CCS is looking for a Level 2 Desktop Support Technician! This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment, located in the Bronx.
The annual compensation for this role ranges from $45,000 - $52,000. Salary will be determined by many factors including but not limited to qualifications, technical experience and customer service skills.
RESPONSIBILITIES:
Provide hands-on technical support to all staff and administrators
Monitor and follow up calls in ticketing queue
Provide support for hardware/software issues in-person
Follow up to closed tickets to ensure customer satisfaction
Provide resolution and assistance to issues related to the network migration
Network access troubleshooting and repair including Wireless
Confirm printer access, shared storage access, application access
Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
Log and update all calls into Ticketing System
Perform other job-related duties as assigned
QUALIFICATIONS:
A+ certification
3-5 years’ experience in hardware and software support
Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
Excellent customer service skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Outstanding organizational and time management skills.
Well versed with Microsoft office Suite (Win and Mac versions).
Strong and consistent work ethic.
Strong knowledge of Windows operating systems: Windows 10 & 11 and MacOS
Ability to troubleshoot hardware and software problems
SUCCESS MEASUREMENTS / EXPECTED OUTCOMES
Client contract renewal / Customer Satisfaction rating.
Technical Certifications
230 days/billable/year (fulfillment of contract)
Regularly scheduled account updates to Manager.
As this position involves work at the offices of an organization which requires all staff members to be vaccinated against COVID-19, you will need to provide proof of vaccination prior to employment.
Custom Computer Specialists Offers:
Competitive salaries
Comprehensive benefits including:
Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program
Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.
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