Veterans Affairs, Veterans Health Administration ADVANCED MEDICAL SUPPORT ASSISTANT in Bronx, New York
Summary The incumbent serves as an Advanced Medical Support Assistant in the Imaging department, James J. Peters VAMC, Bronx, NY. Service could be assigned in any area of the Imaging Department such as Nuclear Medicine, Ultrasound, Magnetic Resonance, Mammography, CAT scan, Interventional and General Radiology. Responsibilities The Advance Medical Support Assistant works collaboratively with the patient care team in order to schedule imaging appointments for outpatients and to coordinate inpatient imaging procedures. Has knowledge of current computer technology and skills in order to successful use multiple electronic systems and applications, such as Vista, CPRS, Microsoft Office and other applicable software. Supports patient safety standards using the correct Department of Veterans Affairs established procedures for patient identification. Manages appointment schedules for outpatient clinics in the department. He / she must assist with clinic access contingency plans by adjusting appointment dates, times, or location, as well as shift patients to other available healthcare venues in order to eliminate or mitigate unexpected staffing and / or coverage conflicts. A caring, compassionate and sensitive manner is essential when explaining procedures to customers, in particular to veterans and their family members, both in person and on the phone. Able to independently manage position responsibilities with little supervision as well as self-impose priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Actively participates in the daily team huddles and weekly team meetings where patient care planning and daily operations management occur, except when doing so will create staff coverage shortages. Must possess general knowledge of radiation protection and safety as well as Magnetic Resonance Imaging (MRI) safety standards and practices. Retrieves and reviews medical information using the patient's computerized medical record system (CPRS) in accordance to the responsibilities of the position and as appropriate to the assigned level access in order to facilitate patient care. This includes but is not limited to laboratory reports, allergy information, past medical history, diagnoses, reasons for care and medical treatment plans. Work Schedule: Monday through Friday 8:00 am to 4:30 pm Financial Disclosure Report: Not required Bargaining Unit: Yes Functional Statement: Advanced Medical Support Assistant Relocation/Recruitment Incentive: Not Authorized Virtual: This is not a virtual position. Requirements Conditions of Employment Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. Physical Requirements: See VA Directive and Handbook 5019. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). To qualify for this position, applicants must meet all requirements by the closing date of this announcement, Grade Determinations: To qualify for this position, applicants must meet all requirements by the closing date of this announcement 4/28/21. In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates: Creditable Experience (1) Knowledge of [ ] MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]. Experience satisfying this requirement may be paid/non-paid employment as [an] MSA or [an equivalent position in a non-VA hospital or clinic setting]. (2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience [or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting] at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of [varieties] as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time. (3) Part-Time Experience. Part-time experience as [an MSA or equivalent administrative patient support in] a [non-VA medical inpatient or outpatient setting] is creditable according to its relationship to the full-time workweek. For example, [an] MSA employed 20 hours a week, or on a 1/2-time basis, would receive [one] full-time workweek of credit for each [two] weeks of service. Medical Support Assistant (Advanced), GS-6 Experience. One year of experience equivalent to the GS-5 grade level. Assignment. The Advanced MSA [provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc. Other assignments at this level include, but are not limited to: [processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists]the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether [the patient requires an immediate appointment; informs team members] about shared patients ([i.e]., those who receive their care at multiple VA centers or those who receive care in the community. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity difficulty, and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: 1)Ability to collaborate and communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3)Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4)Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. 5)Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6)Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/ 117 Appendix G45 reference and appropriate VA Qualification Standard. The full performance level of this vacancy is GS-6, which is the grade level this vacancy will be filled at. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application.