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Academic Resource Center Director (HEO)

POSITION DETAILS

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor’s, master’s, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College’s community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services.

Reporting to the Senior Director of Academic Programs in Enrollment Management, the Director of the ISSP will assume total responsibility for and leadership of the growing academic support programs in the ISSP. In the past three years the ISSP has acquired oversight for the institutionali7.ation of the Title V Supplemental Instruction Program and the implementation of the new Academic Coaching Program. These changes has resulted in the ISSP increasing the number of students served by 23%.

• Oversight for and supervision of the PT professional coordinators for ISSP' s two new programs- Supplemental Instruction and Academic Coaching

• Launch new academic support modalities and technologies (including expanding online academic support services) that increase access and delivery of program services to students. Spearhead the Program's online support services using both outside vendors and internal staff and technologies

• Institute and plan for support of the College's burgeoning graduate programs (including doctorate in Nursing)

• Developing targeted support services for special programs including the Freshman College, Adult Degree and international students

• Facilitate and oversee the implementation of the Program's strategic plan, which supports the College's and the University's strategic goals, including goals supporting student success, retention and graduation initiatives.

• Direct the comprehensive assessment and evaluation plan for the Program to ensure attainment of strategic plan goals, including developing assessments to measure the ISSP' s contribution to student academic success and retention, student satisfaction, service usage, and program efficiencies. Assessment efforts will include developing research studies, hiring part-time professional staff such as statisticians and educational researchers to assist in utilizing learning center management software to develop predictive analytics to identify students needing academic support, and the need for new program services.

• Coordinate collaborative activities with campus stake holders to support services for students across majors, including establishing partnerships with faculty and other academic and student support services on campus.

• Strategically manage the Program's three budgets, and ensures adherence to financial guidelines as well as deployment of resources to maximize budget allocation.

• Responsible for ensuring the program maintains and renews its 5-year national program certification, and applies for other national certifications for the program and its staff.

QUALIFICATIONS

Bachelor's degree and eight years' related experience required.

CUNY TITLE OVERVIEW

Directs curriculum development and operations of a learning resource center.

• Designs, implements and monitors a comprehensive student support program based on targeted academic resources such as tutoring, remedial and/or other related support services

• Administers all curricular, administrative, and financial aspects of the center; oversees design and delivery of various programs sponsored by the center

• Performs outcomes assessment and creates strategic plan to further develop center offerings

• Ensures ongoing faculty and staff development to support high quality student services delivery; promotes best practices in field

• Manages annual budget; develops proposals and other initiatives for expanded center funding

• Cultivates and maintains strategic partnerships; serves as primary liaison to faculty and administrators to plan and execute center activities

• Manages professional, instructional and clerical staff

• Performs related duties as assigned.

Job Title Name: Academic Resource Center Director

CUNY TITLE

Higher Education Officer

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience, $129,310.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information).

CLOSING DATE

January 29, 2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29609

Location

Lehman College