Job Information
Gatekeeper Systems USA FIELD SERVICE TECHNICIAN in Bristol, Pennsylvania
Duties & Responsibilities
· Performing diagnostics and preventative maintenance on mobile video systems
and equipment
· Diagnose errors or technical problems and determine proper solutions.
· Testing, configuration, and troubleshooting
· Replacement of failed equipment
· Installation of mobile DVR systems and associated cameras on vehicles
· Produce timely and detailed service reports utilizing electronic workorders and
obtaining customer sign-off.
· Follow all Gatekeeper Systems USA Inc. policies, procedures, and protocols.
Skills & Qualifications
· Certification or a Diploma in electronics, networking, or a computer-related field
· Experience supporting and installing 12V video recording systems (DVR's and
cameras)
· Experience in low voltage 12V DC vehicle systems.
· Experience with IP cameras and DVR's that support IP cameras.
· A support role in customer service with products, systems, or networking
equipment
· Superb customer service, communication, and self-management skills
· Must be a self-starter and able to work with minimal supervision.
· Must have a valid driver's license and a clean driving record.
· Must be at least 21 years of age and have three years of driving experience to be
covered under the company's vehicle insurance policy.
· Must be mechanically minded and capable of performing installation activities
for products in vehicles and Wi-Fi equipment on customer sites.
· High-level ability to test, troubleshoot, service and repair equipment.
· Familiarity with mobile tools and applications
· Excellent problem-solving, interpersonal, and written communication skills
· Hands on and able to "roll up your sleeves" and "get dirty."
· Eligible to work in the US.
Criminal Background Check
DAY (8AM-4:30PM) NIGHT (7PM-3:30AM)