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Sanofi Group Service Line Owner - Access Management in Bridgewater, New Jersey


High-energy, experienced process leader who can work effectively across the organization to provide an optimized onboarding, job change, and offboarding experience from the perspective of application and service access.

The Global Process Owner is a key role in the organization responsible for developing and realizing an effective and efficient end-to-end enterprise-wide process capability for the employee's journey throughout Sanofi. The GPO is the champion, enabler, and custodian of the overall process and serves as the key contact for global and Functional Leaders (e.g., Digital & HR).

The GPO assesses and articulates business requirements, analyzes design options, seeks out and assesses process simplification opportunities, and ensures optimization across the process value chain. The GPO also monitors the adoption and adherence of process design and the supporting policies to ensure these are compliant with SOX guidelines and other regulatory requirements and drives towards common, standard global solutions.

This role is responsible for building and optimizing an integrated access management process as part of an onboarding and offboarding employee experience across all global business units & functions, Digital, and HR, including defining the global processes and local customizations. As the Onboarding/ offboarding process matures, the role will support the evolution to other elements of the Hire to Retire end-to-end process.


  • Ensure an effective global process that ensures that people are able to access systems and applications based on their role, and that access is sustained, modified, or removed as employees and partners go through their time working for and supporting Sanofi

  • Drive End to End Process productivity improvement and innovation in partnership with stakeholders (i.e., Functional leaders, customer/ stakeholder groups, support functions like Digital, HR)

  • Architect process to optimize end-to-end operation (e.g., operating model, location and sourcing footprint, service delivery governance, enabling technology/ automation/ analytics)

  • Collaborate with Digital, Payroll, Security and HR leadership to ensure a clear understanding of process interdependencies and potential optimizations.

  • Advance standardization and adoption of global processes throughout the process network

  • Drive continuous improvement, and best practices (internal and external) within the onboarding and offboarding processes and establish the minimum required global standards.

  • Standardize processes, as possible, around internal and external best practices

  • Define metrics to track adherence to continuous improvement targets.

  • Coordinate with other GPOs to help enable cross-Service Line capabilities and improvements.

  • Collaborate with Internal Audit to define the end to end process risk controls, audit, documentation, and compliance requirements

  • Partner with HR, Digital, and SBS Leadership to develop process strategy and vision for onboarding and offboarding processes, including global/regional shared service operations and outsourcing arrangements.

  • Align opportunities and priorities between functional needs, sites, and country/ BUs

  • Lead stakeholder engagement and organizational change management for a given area

  • Run global council of matrixed Super Users, Sub-Process Owners, and Data Stewards associated with onboarding and offboarding

  • Collaborate with cross-functional leaders to harmonize processes, tools, and delivery metrics

  • This role is anticipated to have direct reports as this Global Process Owner position matures

I – KNOWLEDGE, SKILL, FORMAL EDUCATION & EXPERIENCE REQUIREMENTS (Minimum requirements for assignment to this job)


  • 10+ years of professional experience in employee experience and customer service, with focus on various onboarding / offboarding topics

  • Background in process improvement and re-engineering, running Hire to Retire operations, program management, and change management

  • Experience with end to end processes in HR, onboarding in a COE or shared services environment

  • Experience leading large scale process transformation programs that are multi-country

  • Working in Agile mode to take stakeholder feedback to drive iterative improvement and value creation

  • Ability to quickly absorb new concepts and ideas - including operations model and BU or location-specific needs

  • Excellent communication skills (both oral and written) to connect and collaborate effectively with a diverse set of peers and cross-functional, global stakeholders; constructive and solution-oriented mindset

  • Ability to influence senior stakeholders and drive decisive action on process improvement issues

  • Must be an analytical thinker, comfortable taking the initiative in situations, and drive solutions with a clear stakeholder buy-in strategy


  • Bachelor’s degree level education

  • 10+ years’ experience working in employee/customer centric functions

  • 10+ years’ service management experience with external partner responsibilities

  • 10+ years’ experience managing a matrixed organization of internal and external indirect reports

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.



At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.