Job Information
Hussmann Corporation Claims and Quality Analyst in Bridgeton, Missouri
Overview
Provides judicious review and disposition on Hussmann labor claims and part orders. Provides data analysis for product and process continuous improvement efforts as related to quality. Provide customer service and support on systems, processes, and claims. Provides administrative support in TWMS system.
Responsibilities
Maintain extensive knowledge of particular Hussmann product lines, components, and functions, as well as systems and ERPs to ensure timely and accurate review of labor claims and part orders complying with all Hussmann Warranty Policy guidelines. Manage performance against agreed targets, budgets, and within policies. Record, analyze, report and administer according to systems and requirements by leadership
Suggest changes/upgrades/improvements to the warranty processing system to improve productivity and quality of data supplied to the stakeholders for warranty cost reductions and continuous improvement activities.
Provide timely, professional, courteous customer service to both internal and external customers- phone, email, chat, in person, etc.
Provide timely and useful analysis of warranty and parts claims data to drive continuous improvement activities in manufacturing and supplier quality. Escalate Critical quality issues to stakeholders and support where required.
Provide Claim administration duties for department (but not limited to: SN upload, item upload, supplier set ups, Email communications, Provider claim system support.)
Must actively demonstrate and promote the Hussmann Behaviors for Success.
Other duties as assigned
Qualifications
Required Level : High School
Preferred level: Bachelor's Degree
5+ years related product experience; technical preferred (plant, field service, branch service, etc). Manufacturing experience a plus. Must understand principles of refrigeration. Also requires computer proficiency and strong writing skills and analysis competency. Extreme attention to detail and consistency a must.
MS Office proficiency required; Ability to quickly learn MULTIPLE, applicable computer systems (TWMS, Oracle, Team Center/BAAN, CRM, PBI, etc).
Effectively communicate with all levels of Hussmann management and external associates, in both written and verbal forms.
Mobility within work facilities including manufacturing sites.
Ability to travel independently.
Travel requirements will vary with work assignments and business needs.
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more.
Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.
REQ-148890