Job Information
Hackensack Meridian Health Supervisor, Care Management - F/T Days in Brick, New Jersey
Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The role integrates and coordinates utilization management, care coordination, discharge planning functions and performance improvement activities for all care managers. The Supervisor, Care Management is accountable for oversight of the department's designated team member caseloads and plans effectively in order to meet staffing needs, manage length of stay, promote efficient utilization of resources and ensure that care meets evidence-based practice standards and regulatory/payor requirements.
Responsibilities
Facilitates collaborative management of patient care across the continuum, intervening as necessary to remove barriers to timely and efficient care delivery and reimbursement.
Supervises the staff with all care management processes, including LOS, throughput, patient flow and denials and appeals follow up.
Applies process improvement methodologies in evaluating team member's documentation.
Ensures that multidisciplinary rounds and team huddles are occurring.
Provides direction to the multidisciplinary team as needed in difficult cases.
Obtains, interprets and presents metrics related to care management.
Attends key meetings and presents the information about existing case management processes.
Develops the performance improvement plan of the care manager, documents performance and provides performance feedback, evaluates the work of the team member and provides reward and recognition for proper and efficient performance.
Determines areas of opportunities and suggest process improvement.
Follows HR policies for performance and disciplinary action. Responsible for disciplinary action and performance improvement plans when appropriate.
Participates in departmental preparation for regulatory visits and compliance audits.
Coordinates/facilitates patient care progression throughout the continuum by working collaboratively with the multidisciplinary team.
Collaborates with ancillary departments to ensure accuracy of patient demographic and insurance information.
Assists in the collection and reporting of indicators tracking efficiency of case management processes.
Uses data to drive decisions and plan/implement performance improvement strategies related to assigned staff, including fiscal, clinical, and patient satisfaction data.
Collaborates with Physician Advisors,/Hospitalist in needs related to Case Management and difficult cases.
Maintains annual competencies and ensures training and continuing education of the team in applicable platforms. (Epic, Xsolis Cortex, BI, Google Suites)
Assumes responsibility for supervision of other case management care coordination managers in the absence of a Supervisor.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
Bachelor's degree, Nursing or Master's Degree in Social Work
At least 3 years full time experience in an acute care setting
Familiar with hospital resources, community resources, and/or resource/utilization management
Care coordination, case management or discharge planning experience
Effective decision-making /problem-solving skills, demonstration of creativity in problem-solving, and influential leadership skills
Excellent verbal, written and presentation skills. Moderate to expert computer skills
Excellent written and verbal communication skills
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms
NJ State Professional Registered Nurse License or NJ Licensed Social Worker or NJ Licensed Clinical Social Worker
Basic Cardiac Life Support Certificate preferred
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Job ID 2025-160000
Department O-CARE MGMT
Site Ocean University Medical Cntr
Job Location US-NJ-Brick
Position Type Full Time with Benefits
Standard Hours Per Week 40
Shift Day
Shift Hours 8:30 a.m. - 5:00 p.m.
Weekend Work Weekends as Needed
On Call Work On-Call Commitment Required
Holiday Work As Needed