Job Information
Tractor Supply Company Customer Insights Analyst in Brentwood, Tennessee
Customer Insights Analyst
Overall Job Summary
The Customer Insights Analyst is responsible for supporting all functional areas related to customer analytics. This role will use customer data to help identify opportunities, improve broader understanding, and answer business questions related to our customers. In addition, this role is expected to be a subject matter expert in the TSC Customer Database for all business partners.
Location: Nashville/Brentwood, TN (relocation assistance provided if not local)
Hybrid: 3 days/weekly in office
Essential Duties and Responsibilities (Min 5%)
Become a functional expert in customer data, which includes but is not limited to defining data elements, providing input on data structure, creating & maintaining business reporting, and aiding in training documentation as needed.
Work cross functionally with various stakeholders across the company to identify customer data needs and provide insights, analytics, dashboarding, or reporting support
Identify business opportunities utilizing various customer data elements (such as cross shopping, frequency, basket, loyalty, and segmentation data)
Monitor the business each week to uncover customer trends and proactively provide insights to various stakeholders
Develop and interpret customer dashboards and findings to business leadership
Troubleshoot dashboards and reporting through knowledge of the databases and toolset
Training end users on new reports and dashboards
Required Qualifications
Experience : 3+ years experience in Retail Analytics or related business.
Education : Bachelor’s Degree from an accredited college or university in Business, Statistics, Finance or equivalent experience. Any suitable combination of education and experience will be considered.
Preferred knowledge, skills or abilities
Solid experience writing SQL in an analytical capacity. Experience in other programming language(s) preferred but not required
Experience with Alteryx and data visualization tools
Ability to summarize business problems and develop analysis to provide solutions or recommendations
Demonstrated experience with large data sets and relational databases
Experience working with Customer Data preferred
Experience with Retail POS or Loyalty Program Data
High-level written and verbal communication skills
Proficiency in Microsoft Office products.
#LI-DNI
Working Conditions
- Normal office working conditions
Physical Requirements
Lifting up to 20 pounds
Reaching overhead
Sitting
Standing (not walking)
Walking
Kneeling/Stooping/Bending
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
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EMPOWERMENT
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OPPORTUNITY
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