Job Information
Kitsap Credit Union Support Services Specialist in Bremerton, Washington
About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. About the Role Kitsap Credit Union is hiring a full-time hourly Support Services Specialist to work hybrid out of our corporate office in Bremerton, WA. This position is responsible for maintaining the continuous availability, execution and support of all payment channels, including but not limited to ACH operations, ATM fleet management, Visa card operations, wires operations, item processing and digital deposits management. The position also performs other credit union functions such as levies and garnishments, cash services, and works closely with vendors; regularly collaborates with branch operations and other internal departments to achieve member-service goals and expectations. Quick Facts Seniority Level: Individual Contributor Reports to: Supervisor, Support Services Employment Type: Full-time, hourly, non-exempt, hybrid Pay Range: $25.15 - $33.54/hr depending on experience Bonus Target: 5% potential bonus incentive of base pay Working Hours: Monday - Friday 8AM - 5PM Grade: 7BC Industry: Banking What you will do * Processing and posting of incoming and outgoing wires for consumer and business members, as well as other corporate wires for the credit union by established deadlines. Adheres to OFAC screening requirements and communicates with other financial institutions through FedWire when necessary. * Maintain check processing tasks, including returns, check repair, check adjustments and corrections, while adhering to rules and regulations such as Reg CC and the Uniform Commercial Code as applicable. * Performs daily balancing of all processes owned by Support Services, including but not limited to ACH, ATMs, Check Deposits, Federal Reserve Bank, Loomis, Visa DPS, Wires, and Zelle; works with Accounting on outstanding items on month-end General Ledger reconciliations. * Monitor for and process deposited items made via Remote Deposit Capture. * Administers Visa debit and credit cards for consumer and business members, which includes new card replacement card issuance, exceptions posting, travel notice placement, card stock monitoring. Provides assistance and guidance to front line staff concerning card status, maintenance, and understanding transaction approvals and declines. * Fulfills requests received from members via front line staff including but not limited to stop payments for ACH transactions, corporate checks and money orders, and recurring Visa transactions; adjustments and error corrections as warranted; research concerning ACH, cards, checks, and wires.