Job Information
Service Champions Dispatcher in Brea, California
Service Champions has an immediate need for an experienced, enthusiastic, motivated Dispatcher. The primary function of this position is to efficiently dispatch technicians to their respective calls. All Dispatchers will rely on established procedures and guidelines to execute primary job functions. This entails coordinating all technicians to run all scheduled calls properly and effectively each day. Key goals are confirming appointments and ensuring that technicians arrive on time.
Hours for this role: Tues-Fri. 10am-7pm, Sat 8am-5pm, *must be available for OT before or after shift
Key Responsibilities:
Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person
Proactively gain and maintain a full understanding of our portfolio of products and services
Effectively summarize and relay information
Achieve productivity standards and goals set by the company while maintaining high quality
Work well independently within guidelines and complete work without requiring follow up
Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent
Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
Understand and communicate expectations, following and firmly executing processes even if challenged by a technician or peer
Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes, and resolving with managers as necessary
Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met
Dedication to providing superior customer service
Qualifications:
High school diploma or equivalent; college preferred
Minimum of 2 years of versatile Dispatch experience
Minimum of 45 wpm
Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
Able to make good decisions and resolve issues in a clear, calm, and diplomatic manner
Strong Phone and Interpersonal Skills
Computer literacy and Data Entry Skills
Ability to interpret city/county maps
Benefits:
$23 - $27/hr DOE
Medical, Dental, Vision Benefits
401K with Company Match
Life Insurance
Paid Vacation
Paid Holidays
Work Conditions:
Regularly required to sit; use hands to handle or feel and type
Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
Frequently required to reach with hands and arms
Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Service Champions is a #1 Industry Leader in Residential Heating, Plumbing, and Air Conditioning. We are driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds for Free" brand promise. As the largest residential service provider in California, we guarantee 100% satisfaction to every client, during every interaction with our Happy Money Guarantee for a true 5-Star experience.
Service Champions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.