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Premier Technical Support Specialist - Queue Manager General Information Req # WD00066571 Career area: Services Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Thursday, June 13, 2024 Working time: Full-time Additional Locations :  * Slovakia Why Work at Lenovo  We are Lenovo. We do what we say. We own what we do. We WOW our customers.  Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.  This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .  Description and Requirements This is a 1-year limited contract position We are looking for a data driven thorough Queue Manager to assist in our daily Queue Management tasks for our team in the DACH region based in Bratislava. We offer fixed term contract with possibility of changing to permanent in the future. We are open to fresh graduates who wants to restart career in data analytics for an IT global company? Main responsibilities: 1. queue monitoring and optimization: Monitor and manage multiple queues to ensure tasks are distributed efficiently. Analyze and optimize workflows to minimize bottlenecks and maximize resource utilization. Implementing strategies to increase queue efficiency and reduce response times. 2. resource allocation: Work with management and support departments to effectively allocate resources based on workload and priorities. Ensure that the right people are assigned tasks according to their skills and expertise. 3. performance metrics and reporting: Develop and maintain key performance indicators (KPIs) related to the management of queues. Produce regular reports on queue performance and provide insights for continuous improvement. 4. handling escalations: Establish escalation procedures to handle urgent and high priority tasks in a timely manner. Working closely with relevant teams to resolve escalated issues and ensure customer satisfaction. 5. collaboration and communication: Promote open communication channels between different teams to optimize the flow of information. Collaborate with different departments to understand their requirements and prioritize queues accordingly. 6. use of technology: Using queue management tools and technology to automate processes where possible. Keeping up to date with industry best practice and implementing relevant technologies to increase efficiency. 7. training and development: Train team members on processes and best practices in queue management. Continuously assess and improve the team's capabilities to adapt to changing business needs. Requirements: Analytical skills and proficiency in Excel Business fluent English and German language as an advantage Base gross monthly salary starts from 1.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earning What Lenovo can offer You: 3 sick days per year  Additional vacation days 100% sick leave compensation up to 2 months per year a broad selection of soft and hard skills trainings and individual mentoring 1:1 contribution to the Third Pillar Pension System Life & Accident & Disability Insurance fully covered by Lenovo Referral Program   About Lenovo Premier Support Services Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :  * Slovakia * Slovakia