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Red Hat Platform Technical Account Manager in Brasilia, Brazil

About the job

The Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat Platform Technical Account Manager in Brasilia. In this role, you will provide architectural guidance and implementation consulting to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.

Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission-critical environments. As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering. TAM works proactively to prevent incidents. When a problem occurs, the TAM will work with the customer to resolve the incident by coordinating efforts within Red Hat.

What you will do

  • Support enterprise customers implementing automated and containerized cloud application platform solutions

  • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

  • Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.

  • Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies.

  • Attain Trusted Advisor status with both key business and technical decision makers.

  • Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.

  • In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

  • Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

  • Provide proactive Communications in the event of a service degradation or disruption.

  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.

  • Provide executive level summary status reports both internally and to the customer for all high severity cases.

  • Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.

  • Foster existing unused product capabilities/functionality that could help customer's business.

  • Serve as the customer advocate within Red Hat

  • Travel regionally to visit customers occasionally

What you will bring

  • 5+ years of Linux or UNIX system administration experience

  • Prior experience in a support, development, engineering, or quality assurance organization

  • Technical knowledge of the Linux kernel and Linux file system

  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

  • Outstanding verbal and written communication skills

  • Ability to convey complex information to customers clearly and concisely

  • Ability to manage multiple issues and projects with an eye for detail

  • Hands-on experience with a variety of hardware vendors

  • Experience in system management, cloud, or server virtualization is a plus

  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering

  • Previous knowledge in some technologies such as Ansible, Satellite, and Insights

  • Red Hat Certified Engineer (RHCE) is a plus


About Red Hat

Red Hat is the world’s leading provider of enterpriseopen source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.

Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location BR-Brasilia

Posting date 6 days ago (9/18/2023 6:26 PM)

Job ID 100277

Workday ID R-034544

Category Consulting