Job Information
Xerox Field Service Technician in Brandon, Manitoba
Field Service Technician
General Information
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City
Brandon
State/Province
Manitoba
Country
Canada
Department
Technical Customer Services
Date
Tuesday, June 4, 2024
Working time
Full-time
Ref#
20033405
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Entry Level
Currency
CAD - Canada - CA
Annual Base Salary Minimum
31,320
Annual Base Salary Maximum
62,640
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (https://xerox.avature.net/en_US/careers) .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.
It is important that our Copier and Printer Field Service Technicians do these 3 things well:
Provide outstanding service to our clients. It is imperative that their printers are working correctly, and that our customers receive top-notch service at all times.
Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn copier and printer repair quickly.
Achieve key productivity goals.
Here's what we're looking for in your background, to make sure this is a mutually great fit:
Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as an HVAC technician, Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanical experience.
Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals!
Valid driver's license and a clean driving history.
Ability to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.
A+, MCSE, or MCP certifications and familiarity with networking IT skills, including a firm grasp of IP networking and common IT protocols (SMB, FTP, SNMP, SMTP) is a plus
Do you have what it takes? Here's what success looks like in 30 days:
You have completed new hire training, and you've built a solid foundation of knowledge of Xerox, our clients, and our customer service culture.
You have established a thorough understanding of your daily workload, including the energy and positive attitude that it will take to maintain client satisfaction.
You have begun to deliver great customer service as you complete calls on copier and printers, with assistance from your manager or another team member.
You have completed at least 50% of the technical training courses on the devices in your portfolio.
You have maintained a functional part and supplies stock to properly support the equipment within your territory.
And here's what success looks like in 60 days:
You've completed 100% of the training courses required to fully support the equipment assigned to you.
You are actively and correctly completing service calls on printers independently.
You've completed your first stock audit with no variance.
And last but certainly not least, we offer great benefits, including:
Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
Paid time off, plus holidays and personal days.
The ability to grow! Possible career tracks include Production Technician or Field Service Manager.
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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.