Campus Pride Jobs

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Education Qualifications:

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients

• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility

• Coordinates the scheduling of services for patients including ancillary and procedure scheduling

• Handles incoming calls, follow-up and referral work queues, ticket scheduling.

• Proficiently and accurately enters data into the permanent electronic health record while talking with patients

• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

• Other clerical duties as assigned

Educational Requirements:

• Completes designated HBI Courses within one year of hire

Required Qualifications:

• 1 year of clinical healthcare experience

  OR

• 1 year experience as a Patient Scheduler I

  OR

• 1 year experience in a contact/call center

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

• Completion of Healthcare Business Insight’s Patient Access Certification Program within six months of hire date

FTE

1

Shift Rotation

Day Rotation (United States of America)

Shift Start Time

Days

Shift End Time

Days

Pay Range

$16.76 - $25.14 / hour

The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.

Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.

Essentia Health EEO:

Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Equal Employment Opportunity (EEO) at Essentia

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.