Job Information
Carrier Customer Service Representative in Bradenton, Florida
Country:
United States of America
Location:
CABRA: Bradenton Florida 8985 Town Center Parkway, Bradenton, FL, 34202 USA
Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.
As a Customer Service Representative (CSR), you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional support. Your role is crucial in maintaining positive customer relationships and ensuring satisfaction. This position requires strong communication skills, empathy, problem-solving abilities, and a dedication to delivering high-quality service.
Key Responsibilities:
Customer Support:
Respond promptly and courteously to customer inquiries via various channels including phone, email, and chat.
Provide accurate information about products, services, policies, and procedures.
Assist customers with order placement, tracking, cancellations, and returns.
Address and resolve customer complaints or concerns with professionalism and empathy.
Problem Resolution:
Identify and assess customers' needs to achieve swift and effective solutions.
Troubleshoot technical issues and escalate complex problems to appropriate teams.
Work proactively to prevent potential issues and ensure a seamless customer experience.
Relationship Building:
Build rapport with customers to establish trust and loyalty.
Listen actively to understand customers' perspectives and concerns.
Personalize interactions to meet individual customer needs and preferences.
Documentation and Reporting:
Maintain accurate records of customer interactions, transactions, and resolutions.
Document feedback and suggestions to contribute to continuous improvement efforts.
Generate reports on customer inquiries, trends, and satisfaction metrics.
Product Knowledge and Training:
Stay informed about company products, services, promotions, and policies.
Continuously update knowledge base and training materials.
Participate in training sessions to enhance skills and stay updated on best practices.
Team Collaboration:
Collaborate with cross-functional teams such as sales, marketing, and operations to address customer needs and improve processes.
Share insights and feedback with colleagues to foster a culture of continuous improvement.
Required Qualifications:
High School Diploma or GED
1+ years of experience in customer service.
Preferred Qualifications :
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to empathize with customers.
Problem-solving and critical-thinking abilities.
Patience and resilience in handling challenging situations.
Attention to detail and accuracy in documentation.
Adaptability and willingness to learn new technologies and processes.
Proficiency in using customer service software and CRM systems
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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