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Montana State University Senior IT Support Manager in Bozeman, Montana

Position Details

Announcement Number STAFF - VA - 22087

For questions regarding this position, please contact:

Josh Turner



Classification Title Computer Supp Spec III

Working Title Senior IT Support Manager

Brief Position Overview

The IT Lead leads information technology initiatives for the college(s) or department(s) by researching, planning, coordinating, and directing information technology support for the college(s) or department(s). Collaborating and coordinating with the IT community and the office of the Chief Information Officer ( CIO ), this individual helps establish IT goals for the college(s) or department(s) and coordinates the work associated with implementation and achievement of the goals through collaboration with college/department administration, staff, faculty, and the MSU IT community.

Position Number 4M1694

Department College of L&S Team

Division VP for Information Technology

Appointment Type Classified

Contract Term Fiscal Year


If other, specify From date

If other, specify End date

FLSA Exempt

Union Affiliation Exempt from Collective Bargaining

FTE 1.0

Benefits Eligible Eligible

Salary Salary range of $70,000 - $75,000 annually, commensurate with experience, education, and qualifications

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

General Statement

Montana State University values a broad array of experiences and perspectives and is committed to continually supporting, promoting, and building an inclusive and culturally rich campus environment. Members of groups traditionally underrepresented in this field are encouraged to apply. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Duties and Responsibilities

  • Function as a contributing member of the leadership team for the college(s) or department(s) by providing technical leadership, goals, initiatives, and a long-range plan for IT needs and innovation within the college(s) or department(s).

  • Represent the college(s) or department(s) in technical matters within the IT community, including the Information Exchange sessions.

  • Develop and maintain the budget for equipment acquisitions, upgrades, and replacements and coordinate all college or departmental CFAC .

  • Develop and implement IT policies and procedures (security, disaster recovery, standards, purchasing, and service procedures).

  • Collaborate and coordinate closely with the MSU CIO and the UIT community, campus groups, and outside vendors and partners.

  • Oversee college IT systems, functions, and personnel, including those in departments (functions include desktop support, servers, database services, programming, remote support, and connectivity).

  • Provide leadership and supervision to the two full-time college IT staff.

    Required Qualifications – Experience, Education, Knowledge & Skills

  • Bachelor’s degree in Computer Science or closely related field, plus recent progressive experience in an IT field, or an equivalent combination of relevant experience and education to effectively perform the required job functions.

  • Demonstrated supervisory experience which includes coaching, counseling, and evaluating job performance.

  • Demonstrated experience analyzing software environments and recommending changes to improve organization efficiency and system reliability and to reduce costs.

  • Demonstrated experience working in virtual environments.

  • Demonstrated experience developing and implementing IT policies and procedures.

    Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Demonstrated experience and knowledge in working with Apple products.

  • Demonstrated experience with software and network security-related policies and guidelines.

  • Demonstrated experience with current IT technologies and trends across a variety of hardware, software, desktop support, internet, internet applications, and network resources.

  • Demonstrated experience in applying cloud-based technologies.

    The Successful Candidate Will

  • Possess excellent interpersonal, oral, and written communication skills.

  • Have excellent organizational and conflict management skills and be a team player.

  • Possess proven analytical and problem-solving skills.

  • Possess personal integrity, vision, and energy.

  • Strong working knowledge of either networks, hardware, or software development.

    Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? Yes

Number of Vacancies 1

Desired Start Date Upon successful completion of search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will occur on a continual basis until a suitable pool is established

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples ( .

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU ’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: ( .