Job Information
University of Colorado Senior Assistant Director of Residential Operations in Boulder, Colorado
Senior Assistant Director of Residential Operations
Requisition Number: 59649
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 14-Oct-2024
Date Posted:
Job Summary
Residence Life at CU Boulder encourages applications for a Senior Assistant Director of Residential Operations ! This role is responsible for the management of operational functions that support more than 8,000 residents in 24 different residence halls and up to 2,000 residents in apartment-style living. The main responsibilities of this role include leading meetings, oversight of community center/front desks, establishing customer service guidelines, management of move-in, move-out, and break periods, and development of standard operating procedures. This role also liaises heavily with partners in University Housing, Housing Facilities Services, Access Services, and CU Conference Services. The Senior Assistant Director directly supervises 2-3 Sr. Community Center Coordinators & 1-2 Coordinators of Residential Operations and indirectly supervises 5-7 Community Center Coordinators and 100+ student staff members. This role requires strong attention to process oriented details and the ability to plan multiple processes concurrently.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are
The Division of Student Affairs consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.
The work in Student Affairs supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills, and find help if they need it. Many departments provide involvement opportunities, educational resources, and support services to help students find their community and build lifelong skills.
Residence Life
Residence Life builds dynamic residential living and learning communities using practices that are socially just and sustainable. The staff is committed to providing students with the best experience possible while living on campus. Residential experiences support and challenge students to help them develop skills and achieve academic success. These communities champion inclusion, and all members are able to engage in self-exploration, connect with others, and gain new points of view.
What Your Key Responsibilities Will Be
Operations & Administration
Guide residence life initiatives to create a seamless operational and administrative environment that exceeds student needs and expectations.
Chair departmental committees and represent the department to the university and Boulder community committees as assigned.
Manage key operational processes, for both residence halls and apartments, such as move-in, admissions visit days, break coverage and transitions, and closing/move-out.
Support apartment staff in the completion of apartment-turn and damage billing processes.
Be responsible for departmental customer service initiatives, processes, and training.
Serve as a residence life liaison to Housing Facilities Services, Environmental Services, Campus Dining Services, University Housing, Access Services, and finance units.
Manage Residence Life Manuals, Memos, and Standard Operation Procedures, ensuring regular updates and on-time distribution.
Assist in coordination of response to facility concerns, and vandalism, in residence halls and apartments.
Partner closely with Student Affairs Communications to create and send student and family-facing communication about operational processes, such as move-in.
Supervise in-hall administrative processes, ensuring staff complete Change of Status forms, Room Condition Forms, Apartment inventories, etc promptly.
Maintain inventory of all departmentally managed spaces, coordinating office moves, access, and updates as needed.
Support the professional staff, and Faculty In Residence onboarding & off-boarding experience by ensuring apartments are prepared, cleaned, and furniture is maintained.
Partner closely with CU Conference Services to support front-desk operations throughout the summer.
Supervision
Directly supervise 1-3 Community Operations Coordinators, 2-3 Senior Community Center Coordinators, and indirectly supervises 4-6 Community Center Coordinators, and 100+ student staff members in multiple capacities.
Assist in the implementation of processes to recruit, hire, train, supervise, and evaluate very hardworking, student affairs-focused staff at all position levels of Residence Life.
Conduct intentional performance reviews for professional staff and maintain ongoing accountability focused on learning.
Assist professional staff to build inclusive and caring relationships with student staff and students within the residential community.
Ensure compliance with student staff facing processes, such as late pay processing, shift scheduling, and training.
Facilitate Assistant Director meetings, prepare agendas, and motivate peers to ensure completion of assigned tasks.
Train residence life professional staff and student staff on operational procedures.
Oversee the ACUHO-i summer internship recruitment, selection, onboarding, and development processes.
External Relations
Provide excellent support and leadership to all external partners through service-minded attention to the broader housing, student affairs, and university missions.
Serve and lead student affairs committees as needed.
Work collaboratively with campus partners to coordinate residence life response to high-impact events, including adjustment to building access and building locking plans.
Talk to parents regarding concerns for students in the halls.
Assist with Orientation.
Assist with conference services with summer conference operations.
Serve as a departmental liaison to Housing Facilities Services, Environmental Services, Access Services, the Buff OneCard office, and Integrated Security.
Serve as a liaison to non-University contractual partners such as cleaning services, laundry services, and mail services.
Strategic Planning
Support the development and furthering of the organizational philosophy, mission, and programs within Residence Life.
Assist in the development, implementation, and interpretation of benchmarking and community surveys for residence life.
Assist in the development and provide leadership for the completion of residence life strategic goals and initiatives.
Act as representative of Residence Life, and student affairs on campus.
Participate in vision creation, resources, and strategic implementation in the Residence Life strategic planning process.
Provide exceptional leadership for all professional and student staff, strategic planning, implementation, and assessment, all assigned initiatives, and all committee work in Residence Life, and the Division of Student Affairs.
Partner with the Student Affairs Planning Assessment and Data Analytics office to review operational assessment data, using metrics to drive future success.
Fiscal Resource Management
Administer all fiscal processes with maximum integrity and timeliness.
Follow all federal, state, university, and departmental budget procedures.
Assist in managing the residence life budgets, ensuring areas of responsibility remain at, or under, budget.
Allocate budget dollars to support critical initiatives.
Research and propose areas of efficiency within the area of responsibility. Track and report annual efficiencies.
Emergency Response
Serve in an on-call rotation for 10,000+ residents.
Provide crisis management assistance through immediate response and follow up.
Uphold departmental and university crisis response policies and procedures.
What You Should Know
The work schedule for this position is Monday - Friday, 8 am - 5 pm with some evenings and weekends required. A flexible work schedule of hybrid work may be available. This position serves in an emergency on-call rotation that requires occasional physical response to campus on nights and weekends.
What We Can Offer
The starting salary for this position is $73,000-$75,000 annually.
Benefits
The University of Colorado offers excellent benefits (https://www.colorado.edu/jobs/benefits) , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder (https://www.colorado.edu/about) .
Be Statements
Be authentic. Be inspired. Be Boulder.
What We Require
A bachelor's degree or equivalent combination of education and experience may substitute.
3+ years of job related experience.
What You Will Need
Demonstrated dedication to Residence Life's values of Safety, Resident-focused care, Responsibility, Inclusive Communities, and Development.
Ability to establish and maintain effective and collaborative supervisory and colleague working relationships.
Special Instructions
To apply, please submit the following materials:
A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by October 14, 2024 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs (https://jobs.colorado.edu/) .
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Senior-Assistant-Director-of-Residential-Operations/59649 (https://apptrkr.com/5686408)
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The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.