Job Information
St. Francis House Program Data Coordinator in Boston, Massachusetts
Program Data Coordinator
MA
Job Type
Full-time
Description
Job Summary:
The Program Data Coordinator ensures that all database users have the appropriate credentials and training to collect and report guest data. They ensure data quality by regularly reviewing and cleaning data. They run, review, and distribute standard reports to department leads and funders. The coordinator provides technical assistance related to basic data collection workflows and technical issues. They identify opportunities to improve and participate in efforts to strengthen data practices and the overall data culture.
In providing the data administration function to the SFH subsidiary, Seeds of Change, LLC., this position is bound by the Business Associate Agreement/QSOA that SFH has with Seeds of Change. As such, the Program Data Coordinator is trained in HIPAA/Part 2 policies and procedures and is expected to uphold a high standard of data integrity and security.
Essential Duties/Responsibilities:
Data quality:
Regularly conducts data quality checks for the guest database.
Ensures the database is used consistently and meets quality standards for data entry, frequency, and accuracy.
Collaborates with program staff to address data quality issues and clean data as needed.
Performs data entry of batch data to maintain collection efficiency and quality.
Reviews standard reports with program staff on a scheduled basis.
Identifies opportunities for database improvements, flags technical bugs, gathers staff feedback, and reports findings to the Associate Director.
Onboarding & Training:
Trains new database users on basic functions and program-specific practices, documenting training sessions.
Assigns appropriate database access and credentials in coordination with program leads/HR, maintaining user account records.
Serves as the primary point of contact for user support, providing prompt and effective help desk assistance.
Ensures training materials are current, well-organized, and accessible to users, including those with limited database experience.
Coordinates user setup and submits support tickets for access to secondary databases (e.g., City of Boston data warehouse, BSAS ESM).
Reporting:
Completes and distributes standard and routine reports (e.g., monthly contract and data quality reports) on schedule to the identified recipients.
Supports staff and program managers by conducting ad-hoc data pulls based on specific needs.
HMIS
Stays informed on HMIS-related policies and guidelines, applying them as necessary.
Flags potential concerns to the Associate Director for review and action.
Represents SFH on HMIS-related working groups in collaboration with the Associate Director.
HIPAA
Participates in annual HIPAA and 42 CFR Part II training to ensure compliance with data protection regulations for SFH’s subsidiary, Seeds of Change LLC.
Applies data privacy principles to all data collection and retention processes.
Escalates privacy-related concerns to the Associate Director and SFH Privacy Officer as needed.
Requirements
Required Skills/Abilities:
Highly proficient in computer databases with the ability to quickly learn and adapt to new software applications.
Exceptional communication skills, able to provide tailored training and support for staff with diverse learning styles and technological expertise.
Meticulous attention to detail, ensuring accuracy and consistency in all tasks.
Strong problem-solving abilities, with a proactive approach to identifying and resolving challenges.
Highly dependable and self-motivated, capable of working independently with minimal supervision.
Excellent organizational skills, ensuring efficient management of multiple tasks and priorities.
Responsive and thorough, consistently following up on requests and providing comprehensive support.
Knowledge of HUD reporting requirements, with experience in HMIS and/or other relational databases strongly preferred.
Personal/Lived experience with homelessness and/or recovery is a valuable asset, offering unique insight and empathy.
Education and Experience:
High school diploma or equivalent. Associate or bachelor’s degree in a related field preferred.
Minimum of 2 years of experience as a highly competent database user, including experience in database administration (maintenance, reporting), and/or data evaluation.
Experience working in a human services environment.
High degree of computer literacy required. Proficiency in using Microsoft Excel and other Microsoft Office suite tools.
Salary Description
$50,184 - $55,202 Per Year