Job Information
Children's Hospital Boston Patient Experience Representative I (Inpatient Cardiology) in Boston, Massachusetts
75504BRJob Posting Title:Patient Experience Representative I (Inpatient Cardiology)Department:CardiologyAutoReqId:75504BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)
The Patient Experience Representative I will be responsible for:
Administration:
Providing administrative support for multiple Cardiologists, including Chief of our Inpatient Cardiology Division & Director of the Cardiology Consult Service. Responsibilities include triaging phone calls, assisting in scheduling appointments, processing new patient intakes, requesting and tracking pre-appointment medical record requests.
Schedules appointments and meetings and maintains personal calendars for physician/supervisor(s). Reserves meeting locations, orders supplies and equipment and prepares meeting agenda and other materials. Prepares travel arrangements as necessary. Assists in organizing and scheduling conferences, seminars, and other department-sponsored programs or events, by receiving and recording registration forms and fees, ordering supplies and services, and performing other related duties as assigned. Process Reimbursement requests.
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
Providing discharge summaries to soon to be discharged patients/families.
Responding to requests for routine information or assistance. Initiating calls for emergency services as required.
Providing routine clerical support as needed.
Communicating with other departments to coordinate ancillary clinical/administrative services.
Customer Service:
Interacting and providing positive and effective customer service to patients and families.
Responding to routine inquiries about hospital protocol, policies, and procedures.
Greeting, screening, and directing patients, families, and visitors.
Registering new patients.
May rotate in departments with call centers.
Scheduling:
Scheduling patient encounters and procedures to coordinate with and across providers, departments, and institutions.
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and supervisors and routing patients and visitors to maintain efficient patient/visitor flow.
To qualify, you must have:
High school diploma/GED required.
Previous customer service or administrative experience preferred.
A common knowledge or understanding of basic computer skills and concepts.
Ability to communicate in a clear, effective manner both orally and inwriting and demonstrate empathy in difficult interpersonal situations.
Ability to work with diverse internal and external constituencies.
Demonstrated ability to pay attention to detail and accuracy.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid