Job Information
Children's Hospital Boston Patient Experience Representative I (Cardio - Pulmonary Hypertension) in Boston, Massachusetts
75477BRJob Posting Title:Patient Experience Representative I (Cardio - Pulmonary Hypertension)Department:CardiologyAutoReqId:75477BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)
As one of the leading and largest programs of its kind in the U.S., the Boston Children’s Pulmonary Hypertension Program brings together diverse, skilled, and experienced clinicians to provide a comprehensive diagnosis and individualized treatment for each patient. Learn more about the PH Program here (https://www.childrenshospital.org/programs/pulmonary-hypertension-program) .
The Patient Experience Representative I will be responsible for:
Administration:
Providing administrative support for multiple Cardiologists including Director, Pulmonary Hypertension Service. Responsibilities include triaging phone calls, assisting in scheduling appointments, processing new patient intakes, requesting, and tracking pre-appointment medical record requests assigned physicians including calendar management.
Primary administrative contact for Pulmonary Hypertension Service for all matters related to patient care coordination and team support. Scheduling meetings, programs, and events.
Answering, screening, and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or service. Responding to requests for routine information or assistance.
Scheduling appointments/meetings and maintaining calendars for physician/supervisor(s). Reserves meeting locations, orders supplies and equipment and prepares meeting agenda and other materials. Prepares travel arrangements as necessary. Assisting in organizing and scheduling conferences, seminars, and other department-sponsored programs or events, by receiving and recording registration forms and fees, ordering supplies and services, and performing other related duties as assigned. Processing reimbursement requests.
Providing routine clerical support and cross-coverage for other support staff as needed.
Communicating with other departments to coordinate ancillary clinical/administrative services.
Customer Service:
Interacting and providing positive and effective customer service to patients and families.
Greeting, screening, and directing patients, families and visitors.
Registering new patients.
May rotate in departments with call centers.
Patient Registration/Discharge:
Monitoring clinic activity to ensure the best possible patient experience.
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.
Obtaining required authorizations, referrals, and verifications of insurance to compile patient and staff schedules.
Scheduling:
Scheduling patient encounters and procedures to coordinate with and across providers, departments, and institutions.
Communicating with clinicians and supervisors and routing patients and visitors to maintain efficient patient/visitor flow.
To qualify, you must have:
High school diploma/GED required.
Previous customer service or administrative experience preferred.
A common knowledge or understanding of basic computer skills and concepts.
Ability to communicate in a clear, effective manner both orally and inwriting and demonstrate empathy in difficult interpersonal situations.
Ability to work with diverse internal and external constituencies.
Demonstrated ability to pay attention to detail and accuracy.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid