Job Information
St. Francis House Mailroom Associate in Boston, Massachusetts
Mailroom Associate
Boston, MA (http://maps.google.com/maps?q=39++Boylston+St+Boston+MA+USA+02116) • Day Shelter
Job Type
Full-time
Description
Salary Range: $40,800 per - $44,431 per year (paid as $19.62 - $21.36 per hour)
Schedule: Monday – Friday, 7:00 AM – 3:00 PM
Job Summary:
The Mailroom Associate is responsible for handling SFH’s incoming and outgoing mail and package deliveries. Mail may be from a variety of sources, such as, the post office, FedEx, interoffice, guests, and residential mail. The Mailroom Associate accepts incoming mail and deliveries and is responsible for processing, sorting and delivering, where possible or contacting the person/department to notify them of mail/packages when received. The Mailroom Associate ensures guest mail is deposited into individual guest mail slot/box, or to the designated staff or department mailbox. The Mailroom Associate is responsible for sorting mail to ensure all mail is time stamped and any mail that needs to be returned to sender is completed. The Mailroom Associate uses discretion and adheres to SFH’s confidentiality and privacy standards, ensuring that all guest mail is handled with care and collaborates with SFH staff to ensure the urgent items are delivered to them in a timely manner. The Mailroom Associate assists with receiving deliveries from WB Mason, Amazon and others.
Essential Duties/Responsibilities:
Provides hospitality to all guests and help to create a welcoming environment.
Maintains established procedures for the handling of all incoming mail and packages.
Sorts and distributes incoming mail (interoffice, staff, guest and resident mail) to the correct locations at times established by Saint Francis House.
Scans all guests’ ID cards into HMIS software when they arrive to pick up their mail.
Operates the mailroom safely and efficiently that keeps the room organized to ensure mail services run smoothly.
Performs proper labeling of old mail and coordinates return delivery with the USPS or destruction of old unclaimed items.
Engages with guests and refers them to the direct service departments as appropriate.
Communicates with all direct-service departments as appropriate.
Maintains and distributes the following logs for SFH’s Guests and other SFH Departments:
Housing Mail list – Guest Services & Case Management.
Secures homeless populations government checks and keeps ongoing list.
Maintains package list for all SFH Departments, SFH residents, and SFH Guests.
Performs other duties as assigned that are necessary for the safe and continuous operation of the organization.
Adheres to agency code of conduct.
Performs other duties as assigned.
Requirements
High school diploma or equivalent required.
One year of administrative/clerical experience, preferably in a mailroom setting.
Preference will be given to those with experience working with the homeless population, or in a mental health or addiction services setting.
Lived experience with homelessness and or recovery a plus.
Strong computer skills with ability to use a variety of computer systems including, database software, MS Office Suite (Word, Excel, Outlook and PowerPoint) and internet search tools.
Bilingual Spanish, preferred.
SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.
Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.
Salary Description
$19.62 - $21.36 per hour