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Lead Service Technician

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Job Description

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional service delivery team and work directly with our customers? Then we have an interesting position in Grundfos for you.

What is the job about?

Grundfos Pumps Corporation is seeking a Lead Service Technician to join our Service Delivery team to cover the following states: Connecticut, Rhode Island, Massachusetts, New Hampshire, Vermont, and Maine.

As a Lead Service Technician, you will be responsible for the execution of repair and maintenance work, as agreed with the customer. You will also be responsible for customer satisfaction in the assigned market, are technical accountable and will work independently or together with ASPs (Authorized Service Partners) to address customer requests in an efficient and professional manner.

You will report to the Head of Service, East USA and will operate remotely out of any of the above mentioned states, although you will be required to spend your first few weeks in our Allentown, PA facility for training and onboarding. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Your main responsibilities:

As a Lead Service Technician, you will diagnose, repair, recondition, and adjust pumps and pump related equipment as required. You will complete all paperwork on the troubled equipment to which you are assigned. Assists Manager and supervisors in pump service operations development and growth. You will also be responsible for processing sales leads to increase Service sales according to the overall Service strategy.

• Makes a risk assessment for every task;

• Reports matters related to Safety, Health and Environment;

• Disassembles, inspects, trouble-shoots, repairs and replaces parts , reassembles pumps, pump systems and accessories in a field service;

• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;

• Assists manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;

• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc);

• Assists in project execution – installation support, commissioning etc;

• Executes agreed maintenance services and SLA for service agreements;

• Supervises/directs ASP onsite service delivered in accordance with Grundfos service SOP requirement and customer expectation, where there is the case;

• Reviews ASP job card and supports ASP to conclude the service case with correct technical solution and warranty qualification in the markets served by ASPs;

• Provides technical support to ASP upon need, in the markets served by ASPs;

• Coaches , leads and supports the development of the junior field technicians;

Work conditions:

• Working in conditions where you may be subjected to hazards: includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals or sewage applications.

• Conditions that would need you to crawl, kneel, climb, reach, crouch etc and lift/push/pull up to 25lbs frequently to 50lbs occasionally.

Your background

We imagine that you have:

• Technical education, knowledge of electrical/mechanical engineering, application knowledge.

• 5 -7 years of work experience in the industry or comparable environment.

• Experience with pump technology would be an advantage.

• Knowledge of controls, remote monitoring, and connectivity.

• Experience driving well-defined processes within the service environment.

• Ability to participate in work with processes or projects within the service environment.

• Knowledge of best practices and systems in the service environment

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values (https://www.grundfos.com/about-us/our-purpose-and-values) .

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.

• On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days a year accrued by date of hire.

• Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.

• Annual bonuses, parental support, internal well-being consultants and programs.

• Access to the modern Grundfos Academy to pursue further both personal and professional development.

• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or YouTube (http://youtube.com/user/grundfos) . Check out Meet our people (https://www.grundfos.com/careers/meet-our-people) to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) and pay transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) . Accommodations are available for applicants with disabilities.

We look forward to hearing from you.

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Information at a Glance

Job Details

Application deadline:

Workplace: Onsite Position

Job Location: Augusta, Maine, United States | Boston, Massachusetts, United States | Montpelier, Vermont, United States | Providence, Rhode Island, United States

Contract Type: Full-Time

Employment Type: Regular