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Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

Job Summary: Provides support for leadership positions and a division or department by coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures.

The Quality, Safety and Innovation (QSI) Administrative Coordinator supports leadership team members by coordinating administrative work, performing division specific tasks, supporting on-going projects/programs and works to advance the initiatives of the division. The position requires in-depth knowledge of departmental programs, operations and services and hospital policies and procedures.

The Department of Anesthesia, Critical Care and Pain Medicine provides a full range of leading-edge anesthesia services in all operating rooms, intensive care units, obstetric, and non-surgical procedure areas (including gastrointestinal endoscopy, and electrophysiology) at Beth Israel Deaconess Medical Center, Boston. Our first commitment is to provide compassionate, world-class care to all our patients. We are one of the top academic anesthesia departments in the US in clinical anesthesia and research and, as a Harvard Medical School affiliated hospital, our educational programs are among the best in the country. The department is internationally recognized for both clinical care and research. Our renowned research program produces innovative work that is making major strides in improving patient care in anesthesia, critical care, pain and headache treatment. We also have advanced innovative technologies in the field, including 3-D imaging and guided ultrasound to provide minimally-invasive, safe care for the most successful outcomes.

Our department continues to grow and thrive in a culture of respect that supports the professional development and personal well-being of our staff. In addition, we have a strong commitment to Diversity, Equity and Inclusion and actively seek a diverse workforce that celebrates and honors the many cultures and perspectives represented by our staff.

Job Description:

Essential Responsibilities:

• Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements.

• Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work.

• Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department.

• Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager.

• Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations.

• Completes department-specific responsibilities which are documented at the local level.

Required Qualifications:

High School diploma or GED required. Associate's degree preferred.

3-5 years related work experience required.

Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled