Job Information
OMNICOMMANDER Live Chat Agent in Bogota, Colombia
Live Chat Agent
In-Office, Bogotá, Colombia Office .
OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for the second consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture.
We are a global company with offices in the United States and Latin America. Our Headquarters is located in the beautiful Panhandle area of Santa Rosa Beach, FL. We also have locations in Salt Lake City, UT, Brentwood, TN, and Bogota, Colombia. This is an on-site, in-office, be-around-other-humans position in our Bogotá, Colombia Office .
Keep reading if you:
Have a sense of humor - we do a lot of laughing here
Want to be a part of a constantly growing company with a bright future
Are a self-starter who can set a goal and then go achieve it
We are seeking a highly motivated Live Chat Agent with a strong work ethic to join our CHATCOMMANDER Department. The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time.
Responsibilities:
Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
Create relationships with new customers to better understand and support their needs
Promote interest in client products and services
Continually portray and project a positive and professional image
Provide administrative support to the Customer Service team
May assist with overflow work and office duties as needed
Qualifications:
Have strong written and verbal communication skills in the English language
Articulate and well-accustomed to a client-facing role
Have strong attention to detail and strong reconciliation skills
Have a process improvement mindset
Must be humble and have a "get it done" attitude
Tech savvy and able to work in a fast-paced environment
Job Type: Full-time
A criminal background check is required