Job Information
SoftwareONE Account Manager - Farmer in Bogota, Colombia
Why SoftwareOne?
Success at SoftwareOne is not defined by what you do, but by what you deliver to our customers, to the business, and to the colleagues around you. The employees at SoftwareOne are energetic, agile, and focused on delivering Customer Satisfaction and world-class results. Our leaders motivate and inspire their teams, providing a work environment that offers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline, but are able to work with Speed and manage change in a global economy. We are a leading global provider of end-to-end cloud and software technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
The role
Join our sales team! We are eager to learn more about you and explore how, by working together, we can form an exceptional team.
Account Manager
Farmer Full time |Bogotá - Colombia | Hybrid Model
A n Account Manager at SoftwareOne is responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Operations Managers and Customer Success Managers (CSMs) will be essential to ensure seamless solution delivery. L everag ing the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.
Foster Deep Client Relationships
Develop and maintain strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives .
Act as the primary point of contact for client inquiries, escalations, and feedback.
Drive Revenue Growth
Own revenue, profit/loss, and growth objectives for assigned client accounts. Identify opportunities for upselling, cross-selling, and contract renewals, maximizing the value of SoftwareOne's offerings to clients.
Collaborate Across Teams
Work closely with Operations Managers and CSMs to ensure timely and successful delivery of solutions to clients.
Coordinate with internal teams to address client needs and resolve issues efficiently.
Solution Delivery Oversight
Monitor the progress of solution delivery, ensuring that client expectations are met or exceeded.
Proactively identify and address any roadblocks or challenges that may arise during implementation.
Resource Allocation
Utilize SoftwareOne's resources effectively to address client queries, solve problems, and deliver value-added services.
Engage with technical experts, consultants, and other relevant teams as needed to support client requirements.
Opportunity Identification
Continuously assess client accounts for opportunities to expand and enhance SoftwareOne's presence.
Proactively identify areas for improvement and propose innovative solutions to meet evolving client needs.
Performance Tracking and Reporting
Track key performance metrics related to revenue, client satisfaction, and account growth.
Prepare regular reports and updates for internal stakeholders, highlighting achievements, challenges, and action plans.
What we need to see from you
Mandatory Qualifications:
Deep experience in:
Prospecting and Relationship Development:
Demonstrated experience in strategic prospecting techniques and building strong relationships with prospects and clients.
Strong Verbal Communication and Negotiation:
Exceptional verbal communication skills, proficient in negotiation tactics, and comfortable in presenting proposals.
Understanding of Sales and Delivery Process:
Comprehensive understanding of the end-to-end sales process, including CRM tools utilization and collaboration with internal teams.
Desirable Qualifications:
Advanced English proficiency.
AWS, GCP, and/or Microsoft certifications.
Industry/Market Awareness:
In-depth understanding of the software industry landscape, leveraging insights to identify market opportunities and tailor solutions.
Business Problem Solving via Technology:
Proven aptitude for understanding complex business challenges and proposing innovative software-based solutions.
Continuous Learning Orientation:
Proactive in staying updated on industry developments, committed to ongoing professional development.
Behavioral Skills:
Continuous Learning Orientation:
Demonstrates a proactive attitude towards staying updated on industry developments, showing commitment to ongoing professional growth.
Prospecting and Relationship Development:
Exhibits a history of building and nurturing strong relationships with prospects and clients through strategic prospecting techniques.
Strong Verbal Communication and Negotiation:
Shows exceptional verbal communication skills, with the ability to negotiate effectively and present proposals comfortably, fostering positive interactions with clients.
Why should you join our team?
Unique culture with lived corporate values for an appreciative and supportive work environment.
Employee recognition programs.
A variety of training and development opportunities.
Work-life balance.
Referral bonus program.
Multicultural interaction.
Contribution to society through employee initiatives.
Corporate events.
Latest technologies for our clients and colleagues.
And much more!
At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.
Job Function
Field Sales
Accommodations
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program (https://www.softwareone.com/en-in/careers/softwareone-academy) .
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.