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J&J Family of Companies ANALISTA JR DE SERVICIO AL CLIENTE in Bogotá, Colombia

We are hiring the best talent for JR Specialist Customer Service to be located in Bogota.

Purpose

The Customer Service Jr. Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate basic understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues. The CS Jr. Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.

Responsible for order management activities including:

  • Scheduling deliveries and appointments

  • Processing orders

  • Order tracking and support customer inquiries for new and existing orders

Responsible for invoice management activities including:

  • Invoicing customer sales orders

  • Facilitating invoice corrections

  • Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements

Solve issues related to: Orders, Claims management, Returns management, Recall management

  • Interact with other areas to escalate and find solutions

  • Contact customer with the final solution

Propose and participate on process improvement activities.

Qualifications - Internal

Qualifications

Qualifications - External

Qualifications - External

QUALIFICATIONS:

EDUCATION: Minimum of a High School Diploma/ bachelor’s degree Desirable

EXPERIENCE AND SKILLS:

REQUIRED:

1 year of customer service experience

PREFERRED:

  • Technical skills: MS Office, SAP, CIC

  • Office skills: Standard office telephone, Email, Outlook

  • Professional skills: Perform efficiently and effectively. Deal with multi-source of information. Demonstrate proficiency in written and oral communications

  • Proficient in English

If you want to apply to this position, please consider the following information from our Global Job Posting Policy

  • The employee has spent at least 18 months in his/her current position, and

  • The employee is in good standing.

  • Manager Notification - An employee may apply for a position without informing his/her manager. However, if the employee is invited to interview for a position, then, to the extent that this is consistent with local law or practice, s/he is required to notify his/her manager prior to the interview. This notification is encouraged to promote development discussions between the manager and the employee.

Primary Location

Colombia-Distrito Capital de Bogotá-Bogotá-

Organization

Johnson & Johnson de Colombia S.A. (7755)

Job Function

Operations

Requisition ID

2206039845W

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