Campus Pride Jobs

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024

• Inc. 5000 Fastest-Growing Private Companies in America 2023

• Company of the Year | 2023 BIG Innovation Awards

• Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards

Who we are:

We Are Modernizing Medicine (WAMM (https://www.youtube.com/watch?v=NspiqEzcgRQ&t=2s) )! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling (https://www.modmed.com/company/leadership/) , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed (https://www.modmed.com/company/) is hiring a driven Patient Services Supervisor to join our positive, passionate, and high-performing Revenue Cycle Management team focused on leads and developing their team to ensure exceptional performance and alignment with the company's mission. Patient Services Supervisor works with individual Patient Services Specialists, Senior Patient Services Specialists, Lead Patient Services Specialists, and Patient Services trainers to meet departmental goals and procedures while maintaining employee retention, engagement, and professional growth. This is an exciting opportunity to support and coach team members, fostering a positive work environment and culture of high performance. They drive continuous improvement by ensuring effective call center operations, analyzing processes, and recommending improvements. Within a fast-paced Healthcare IT company that is genuinely Modernizing Medicine!

Your Role:

• Work closely with senior leaders and talent on all aspects of staffing of non-exempt team members, including hiring, training, supervision, and the preparation and delivery of performance reviews

• Prepare performance reports and action plans to meet KPIs by collecting, analyzing, and summarizing data and trends

• Spearhead and led special projects to support and enhance our patient/client-facing activities, escalations along with other duties and responsibilities as assigned

• Analyze departmental processes and recommend resolutions based on metrics, trends, and reporting. While developing and implementing strategies to improve call center benchmarks

• Serve as a point of contact to ensure internal teams' daily workflow processes are completed and supported and provide a strong floor presence. While fostering a positive work environment that maximizes individual and team performance through communication

  Skills & Requirements:

• Bachelor's Degree preferred

• 4+ years of previous healthcare, customer services, and call center supervisory experience

• Strong critical thinking, analytical, and problem-solving skills

• Expert knowledge of medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs)

• Intermediate Excel and Word skills, such as the ability to perform basic calculations with formulas and functions, format spreadsheets, visualize data through charts and graphs, and create presentations.

• Proven ability to work effectively within a team to create a positive work environment

• A solid professional demeanor is required, such as the ability to remain calm in a demanding call environment

• Strong working knowledge of business software applications such as Google Sheets, Microsoft Word, Excel, and PowerPoint

• High level of competency/Subject Matter Expert in Modernizing Medicine's PM product line (preferred)/or related EHR/EMR systems

• Excellent communication (Verbal/Written) and interpersonal skills

  #LI-SM2

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,

• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

• Generous Paid Time Off and Paid Parental Leave programs,

• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,

• Company-sponsored Business Resource & Special Interest Groups (https://www.modmed.com/company/social-responsibility/) that provide engaged and supportive communities within ModMed,

• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,

• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,

• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.