CompuCom Sr. Liability Analyst in Boca Raton, Florida
Sr. Liability Analyst
Ref No.: 20-01591
Location: Boca Raton, Florida
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The Sr. Liability Analyst is the first line of defense between the company and a customer or vendor alleging an injury or property damage. The client company self-administers the General Liability (GL) claims so there is no Third-Party Administrator (TPA) involved. This position requires a high level of organization and communication skills, empathy, investigative skills, attention to details, judgment, tenacity, and knowledge of GL claims handling. The position reports to Risk Management / Treasury and the primary function of this role is the self-administration of GL claims. The role also includes pursuing subrogation for damage caused to company property by a 3rd party, review of employee First Reports of Injury, assistance with the Stay-At-Work program and occasionally handling 1 party property damage claims. The position also works closely with in-house Legal team on litigated GL claims, oversees the reserve adequacy of claims being handled by the TPA and ensures the TPA is following corporate Special Handling Instructions.
Scope of Position:
Conduct thorough GL claim investigations:
Secure photos, video, relevant recorded or written statements, facts, etc. to accurately evaluate liability and causation
Handle claim to a fair, timely conclusion, documenting your actions and rationale in the file
Deny claims where the company is not liable, but if that is not the case set timely accurate reserves, build rapport with the customer / claimant, and push the claim to a fair and timely resolution / settlement
Tender claims as appropriate when a landlord, logistics provider, service vendor, or other 3rd party is responsible.
Investigate and pursue subrogation for company damage caused by a 3rd party:
Ensure complete documentation and support of all damages (property, business interruption, etc.) and costs
Work with Facilities, Construction, LP, Operations, etc. to handle 1st party property damage claims that are estimated to exceed the corporate deductible
Collaborate with the insurer, salver, and broker representatives to ensure the claim is reported and handled appropriately
Identify safety concerns (including product safety), claims, and trends and communicate with the Risk Team and other appropriate personnel (Safety & LP, Legal, Design, Quality Assurance, Ops, etc.) to reduce claim frequency and severity
Attend pre-trial claim mediations when necessary to potentially expedite the resolution of claims in litigation, avoiding the need for a trial
Review employee Workers’ Compensation First Reports of Injury to identify serious claims and opportunities
Oversee the Stay-At-Work (light duty) program to ensure proper usage and compliance and work with TPA and Nurse Case Managers to make appropriate decisions regarding employee work status
Enforce client service Special Handling Instructions to TPA and respond to their requests for surveillance, settlement authority, etc.
Analyze reports that track the self-administered GL claim results to identify areas to improve – these reports may be shared with Management to identify areas of opportunity and actions plans
Produce and coordinate requested ad hoc reports for Loss Prevention / Management
Identify product safety concerns and notify Risk team and Safety to enable the company to be proactive with any product issues and conduct the appropriate investigation
4 to 7 years of experience of General Liability claim handling
Litigated claim handling experience preferred
Adjuster’s license preferred
Information Systems: Microsoft Excel, Word, PowerPoint
Personal Attributes: self–motivated, independent, innovative, analytical, sound judgment, thorough
Excellent written & verbal communications, organization, and prioritization skills, attention to detail
Bachelor’s degree or equivalent work experience
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .