Job Information
Robert Half Help Desk Technician in Boca Raton, Florida
Description
We are looking for a skilled help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.
To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person.
Help Desk Specialist Responsibilities:
Responding to client support queries.
Providing support in person, over the phone, or via remote access.
Diagnosing issues with computer software, peripherals, and hardware.
Running software diagnostic tools and physically inspecting hardware systems.
Talking to clients through basic problem-solving processes.
Providing basic computer training.
Installing and upgrading hardware and software systems.
Writing training manuals.
Following up with clients.
Completing support tickets.
Requirements
Help Desk Specialist Requirements:
Bachelor’s degree in computer science, information technology, or a similar field.
3+ years working as a help desk specialist.
Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
Knowledge of computer software systems, including databases, office applications, and operating systems.
Excellent analytical and diagnostic skills.
Advanced knowledge of help desk software and remote-access systems.
High-level communication skills.
Ability to troubleshoot complex hardware and software issues.
Patience and understanding.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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