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Community Outreach Coordinator

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Community Outreach Coordinator

Salary

$36.87 - $59.84 Hourly

Location

Blue Line Extension Project Office-St. Louis Park, MN

Job Type

Full-Time

Remote Employment

Flexible/Hybrid

Job Number

2024-00530

Division

Metro Transit

Department

Outreach

Opening Date

12/18/2024

Closing Date

1/1/2025 11:59 PM Central

• Description

• Benefits

• Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities. The METRO Blue Line Extension Light Rail Transit (LRT)will be an extension of the METRO Blue Line that will serve northwest communities from downtown Minneapolis through north Minneapolis, Robbinsdale, Crystal and Brooklyn Park. ?In September 2023, the METRO Blue Line Extension Corridor Management Committee (CMC) passed a resolution in support of a new singular route recommendation for the METRO Blue Line Extension. The new route for the METRO Blue Line Extension will extend the existing Blue Line light rail transit from Target Field Station along West Broadway Avenue in Minneapolis to County Road 81 in Crystal and Robbinsdale, and along West Broadway Avenue in Brooklyn Park.?

How your work would contribute to our organization and the Twin Cities region:

We are currently hiring a Community Outreach Coordinatorworking out of the St. Louis Park Blue Line Extension Project Office. This role is crucial for ensuring effective communication and engagement with the community, fostering inclusivity, and building support for our initiatives.

Coordinators are responsible for outreach and engagement to citizen groups, businesses and the public. The incumbent will develop and implement communication and public involvement activities and plans to build public understanding and support of the projects; collaborating with project managers, communications staff, and other Council and Metro Transit departments involved in the assigned project(s). The incumbent represents and/or attends public events and meetings of committees.

We are creating a six (6) month eligibility list for current and future openings

Note: These positions are eligible for a hybrid (both remote and onsite) telework arrangement. Hours will primarily be Monday - Friday during standard business hours with some need to work early mornings, nights, and weekends. The candidate's permanent residence must be in Minnesota or Wisconsin.

What you would do in this job

• Coordinates and implements activities such as public hearings, focus groups, surveys, education, information presentations, and other forums that fosters input from and education of the public for Metro Transit new start initiatives. Identifies constituencies that need to be communicated with and involved in the public process; participates with Project Office staff on public input process.

• Represents project, as assigned, at public events and meetings of committees and organizations in absence of manager.

• Acts as liaison to Project Office staff and Project Consultants.

• Interfaces with the Manager of Public Involvement, to ensure consistent communications with communities potentially impacted by the transit project(s).

• Responds to customer inquiries, requests for information regarding all aspects of the project.

• Tracks public comments to assist Public Involvement Manager in tailoring key messages and collateral material to specific audiences, including civic, business and opinion leaders, neighborhoods, organizations etc.; maintains stakeholder contact lists.

• Reviews routine communication tools for consistency while creating outreach and engagement plans and updating accordingly as projects progress.

• Performs administrative tasks such as taking meeting minutes, creating agendas, and typing up notes.

• Performs other related duties as assigned or apparent.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of progressively responsible experience public affairs or community relations that includes working with the public, diverse community groups, consultants, opinion leaders and community-based organizations and completed education in P lanning, Urban Studies, Communication, Public Affairs, Political Science or a related field:

• High school diploma/GED with seven (7) years of experience

• Associate degree with five (5) years of experience

• Bachelor's degree or higher with three (3) years of experience

What additional skills and experience would be helpful in this job (desired qualifications):

• Degree in planning, urban studies, communication, public affairs, political science or related field.

• Experience with event coordination logistics.

• Experience with community outreach in Minneapolis specifically with construction coordination, building strong community relationships.

• Experience in transit/transportation.

• Experience in non-profit or government agency.

• Skilled in writing, listening, and speaking in a second language.

• Experience working with diverse populations of internal and external customers.

License Requirements:

Valid driver's license with an acceptable driving record.

What knowledge, skills and abilities you should have within the first six months on the job:

• Skilled in using Microsoft Word and PowerPoint and working with databases.

• Skilled in setting up laptop and projectors for use at public meetings.

• Skilled verbal and written communication.

• Skilled in dealing with conflict and stressful situations.

• Skilled in reading, writing and speaking a second language is desired.

• Ability to use photocopiers, printers, plotters and other office equipment required for putting meeting materials together.

• Ability to use email and Outlook calendar function for setting up public meetings.

• Ability to listen and summarize conversations with the public or in meetings.

• Ability to pay attention to detail.

• Ability to prioritize and manage multiple tasks.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

• We encourage our employees to develop their skills through on-site training and tuition reimbursement.

• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us! (http://metrocouncil.org/Employment/Making-A-Difference.aspx)

Additional information

Union/Grade: Non-Represented / Pay Grade G

FLSA Status: Exempt

Safety Sensitive: No

Classification Levels:

• Associate Community Outreach Coordinator

• Community Outreach Coordinator

• Senior Community Outreach Coordinator

What your work environment would be:

Work is usually performed in a standard office setting but will require travel between primary work site to other sites periodically. Additionally, this position will participate in events that are held outside exposed to the elements.

What steps the recruitment process involves:

• We review your minimum qualifications.

• We rate your education and experience.

• We conduct a structured panel interview.

• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic

• bus/rail pass valued at over $1200 per year

• parking at many job locations

• fitness centers at many job locations

• Employee Assistance Program

• extensive health and wellness programs and resources

  01

  Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely and please do not type "see resume" otherwise your application will be considered incomplete and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attached a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

• Yes

• No

  02

  How did youfirsthear about this job opening?

• CareerForce Center

• Community Event/Organization

• Employee Referral

• Facebook

• Glassdoor

• Indeed

• Job Fair

• LinkedIn

• Metro Transit Bus Advertisement

• Twitter

• Website: governmentjobs.com

• Website: metrocouncil.org

• Website: metrotransit.org

• Website: minnesotajobnetwork.com

• Other

  03

  If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

  04

  This position may require some off-site visits where public transportation may not be available or efficient. Are you willing and able to travel to other locations to meet with the public?

• Yes

• No

  05

  This position is occasionally required to work evenings and on weekends. Will you be willing and able to work some evenings and on some weekends?

• Yes

• No

  06

  Describe your non-profit or government experience with public engagement, community outreach, or communications. Highlight your experience engaging diverse communities including people of color, low-income communities, and people with a range of abilities. If you do not have this experience, please type "None"

  07

  Describe your event coordination experience, share the size of the event and the role that you held. if you do not have this experience, please type "None".

  08

  Please list any languages that you are fluent or conversational in other than English (include Sign Language). If you are not fluent in any other languages, please type "None".

  09

  Provide an example of when you have communicated complex information to someone in plain language. Describe the situation, your audience, your message and the outcome. If you do not have this experience, please type "None".

  10

  Which of the following computer programs do you have working knowledge of? Check all that apply.

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Outlook

• Microsoft Teams

• Webex and other virtual

• Online survey tools such as surveymonkey

• Email newsletter tools

• Internet Explorer, Microsoft Edge, or

• none of the above

  Required Question

Agency

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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