Job Information
TEKsystems Service Desk Analysts / Hyper Care Support in Blue Bell, Pennsylvania
Description:
3 to 5 years of Service Desk experience hopefully with a bank or financial services company
This position is part of a Service Desk team with each analyst responsible for:
• Answering incoming phone calls within 60 seconds
• Responding to emails (majority of requests are through email) within one hour
• Providing support for the client rollout of new financial applications as well as wide-ranging IT remote support for client end users using Microsoft 365
Skills:
Help desk, Support, Help desk support, Troubleshooting, Service desk, Windows 10, Windows, Technical support, Servicenow, Application support, Customer service, Phone support
Top Skills Details:
Help desk,Support,Help desk support,Troubleshooting,Service desk,Windows 10,Windows,Technical support,Servicenow,Application support
Additional Skills & Qualifications:
The end client is moving to a new set of financial applications and the ideal candidates will have prior experience supporting financial applications, such as Wove. The focus is on high-client satisfaction and resolution; this is not a “create a ticket and escalate” model and not for someone new to the service desk. We are looking for 3-5 years of experience, someone who has worked with a ticketing system like ServiceNow, and has worked in a midmarket or enterprise company where call handling and ticket closure metrics were measured, as well as SLAs.
Experience Level:
Intermediate Level
o
Eligibility
requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
§ Medical,
dental & vision
§ Critical
Illness, Accident, and Hospital
§ 401(k)
Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life
Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short
and long-term disability
§ Health
Spending Account (HSA)
§ Transportation
benefits
§ Employee
Assistance Program
§ Time
Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.