Job Information
Robert Half Security Operations Analyst in Blue Ash, Ohio
Description
seeking a CyberArk Digital Identity as a Service Senior Analyst to join our growing team. Embracing Protiviti’s vision of “Bringing Confidence to a Dynamic World,” the Security Operations Center (SOC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients.
The center capabilities may include research, development, maintenance, testing, validation, reporting, and other activities based on client needs.
WHAT YOU’LL FOCUS ON:
Developing an understanding of business processes, technical skills, project requirements, and the client’s business in a variety of industries.
Ensuring timely and quality completion of assigned project phases within a defined budget.
Assisting with the preparation of client deliverables, including agendas, status reports, and final reports.
Mentoring Analysts by demonstrating the attributes of excellent client service, technical, and professional knowledge.
Reviewing Analysts’ project work for quality and accuracy and providing valuable feedback on areas of improvement.
Assisting in scheduling and project prioritization for Analysts.
Communicating findings, roadblocks, and project status to the project team management.
Identifying areas for improvement within processes or providing improvement suggestions when challenges arise.
Independently interviewing client teams to understand current state system and processes.
Fostering and maintaining meaningful client relationships.
Requirements
Experience in CyberArk Privileged Cloud platform, 1-2 years (with overall CyberArk experience of 2-6 years)
Responds to critical errors in the CyberArk platform in accordance with service level objectives.
Trouble shooting issues with safes and PAM policy configurations.
Troubleshooting end user issues (PVWA, PSM connections, access)
Remediation of erroneous events within CyberArk platform.
Account onboarding (bulk upload, manual upload, and REST API)
Troubleshoot existing connectors and configure Out of the Box (OOTB) connectors.
Develop metrics, analytics and reporting.
Develop audit and management reports through CyberArk platform (Out of the Box)
Break/Fix support Ongoing troubleshooting and remediation of erroneous events.
Manage/maintain and standard operating procedures in runbook / process manual.
Maintain CyberArk components deployed on-prem, monitor the health of all CyberArk components.
WHAT WILL HELP YOU BE SUCCESSFUL
You learn quickly and have the flexibility to adapt to changing roles and requests.
You enjoy working in a team environment and serving as a mentor to others.
You are highly organized and have familiarity with project management concepts.
You enjoy problem solving and can bring order to unstructured problems.
You can foster relationships with colleagues and with clients.
You possess effective written communication skills (experience with business writing preferred.)
YOUR EDUCATIONAL & PROFESSIONAL CREDENTIALS
Preferred Bachelor’s degree from accredited university in relevant academic area or equivalent relevant work experience. Additional information technology experience may be substituted in lieu of a college degree.
2-6 years experience in CyberArk Identity Management platforms.
Demonstrated progression of career path, leadership, and professionalism throughout work experience
Well versed in Microsoft Office suite applications (Excel, Word, PowerPoint, Teams, and Outlook)
Preferred experience in other relevant software/systems (JIRA, SQL, Python, PowerBI, Sharepoint, gSuite, Linux, and others as applicable)
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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