Campus Pride Jobs

Position Summary & Dimensions Summary The Senior Manager of Program Operations ensures Day Programs and Extended Adventures run smoothly and safely by overseeing Wilderness Inquiry s facilities management, transportation, food, equipment, and seasonal staff training and hiring. This position serves as the backbone to support the operational aspects of program delivery and strategic growth opportunities. Dimensions Working Title: Senior Manager of Program Operations Position Classification: Senior Manager Employment Conditions: Exempt Department/Section: Programs and Adventures Classification Starting Range: $76,000-$90,000 Reports To: Programs and Adventures Director Supervisory Responsibilities: Hiring and Training Manager, Operations Program Manager, Operations Coordinator, Outdoor Leader Coordinator Environment: Hybrid, with most days reporting to the Wilderness Inquiry office in Bloomington; additional days spent on trail. Essential Roles and Responsibilities Responsibility 1: Programmatic Operations Management (35% FTE) Create and manage Wilderness Inquiry trip operating policies, procedures, and risk management protocols Support annual assessment of trip calendar to inform operations and seasonal staff recruitment goals, strategic planning, and resource allocation for programs and events. Oversee the accuracy of Wilderness Inquiry s logistics and event scheduling data systems, processes, and procedures. Oversee trip directing procedures, trip director effectiveness, training, and weekly Trip Director Meetings to ensure safe, quality, and cost effective event operations. Implement continuous improvement initiatives to streamline processes through data-driven analysis, stakeholder engagement, and targeted improvements. Deliver results for increased efficiency and safety while reducing costs, all to enhance our outdoor programs. Support and inform the annual budgeting process and oversee management of operational budget line items. Develop and implement comprehensive risk management strategies including incident response planning, vehicle fleet risk assessments, and outdoor safety protocols, ensuring compliance with industry standards and enhancing organizational resilience during program operations. Responsibility 2: Facilities & Warehouse Operations Supervision (25% FTE) Supervise facility management and compliance with operating protocols and procedures at headquarters location and Wilderness Inquiry s Apostle Islands-Little Sand Bay Base Camp in northern Wisconsin. Supervise warehouse and kitchen operations and ensure equipment, food, and first aid supplies are well maintained and operating in compliance with food safety regulations and best management practices. Oversee the inventory and maintenance of camping gear and other essential outdoor equipment. Support broader national expansion efforts in regards to facility acquisition and warehouse system implementation. Responsibility 3: Fleet Operations Supervision (20% FTE) Manage Wilderness Inquiry s fleet of vehicles, trailers, and boats, to ensure they are safe, reliable, and ready for use. This involves scheduling regular maintenance, tracking usage, and making data-driven decisions about repairs, replacements, or rentals. Ensure fleet items remain in compliance with state and federal laws and regulations including MNDOT, USDOT, & FMCSA. Ensure records and execution of fleet maintenance and repairs are kept up to date and in high-functioning order. Conduct annual usage assessments to determine the optimal number of vehicles to own versus rent, based on cost, depreciation, and operational needs. Responsibility 4: Seasonal Staff Recruitment and Training Supervision (20% FTE) Supervise planning and implementation of seasonal staff training. Oversee data-driven analysis of recruitment and hiring strategies to ensure sufficient capacity exists to implement a full trip calendar. Build and foster connections with universities and other organizations to attract, recruit, an onboard seasonal and permanent staff. Create and foster an environment that encourages staff engagement and retention by celebrating successes, fostering a supportive culture, and ensuring staff feel valued. Responsibility 5: Embrace Values, Community Agreements and Other Roles/Responsibilities as Assigned. Perform all job responsibilities in a manner that centers Wilderness Inquiry values and supports a healthy, safe, and productive work environment for all employees, adhering to our Workplace Community Agreements. These are not intended to encompass all roles and responsibilities of this position; other duties may be assigned at the discretion of the supervisor.