Job Information
ReSound Product Quality Engineer (Onsite) in Bloomington, Minnesota
As a member of the In-Market Quality Team for Hearing NA, you will investigate, diagnose, and analyze product HW, SW and system complaints and returns to solve customer problems and gain insights for driving product improvements and the reduction of cost of poor quality. The Product Quality Engineer will work across groups and departments to support and ensure efficient and effective processes for In-Market Quality.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Use hands-on troubleshooting techniques, test systems and tools, data-driven insights, and structured problem-solving methods to understand and verify reported symptoms, trends, issues, and alleged product deficiencies.
Support new product launches by leading specialized quality monitoring activities. This includes coordination and routing of relevant returns, symptom reproduction and investigations into product issues and alleged defects, understanding failure modes, and the collection and compilation of related device data, including tracking of effectivity of improvements.
Solve customer problems by working across functions including Sales, Ops, R&D, Global Quality, and NA customer-facing teams to understand, investigate and resolve customer complaint issues.
Identify product quality improvements and support/drive discussions and actions in cooperation with Ops and R&D.
Lead and/or assist in implementation of new tools, methods and processes to aid in device and system level troubleshooting, symptom reproduction and case investigations.
Troubleshoot technical problems at a system level across hardware, software, and system accessories/components and provide structured insight to drive product and customer quality improvements.
Manage and update complaint cases in Salesforce.com and utilize GN Hearing’s ERP system and other available systems and tools to support customer complaint investigations and product returns.
Work with BLM ops teams to secure product routing for devices in support of investigations, Hypercare, non-local requests and other relevant needs.
Assist in In-market Quality related document updates in compliance with change control process.
Competencies (Knowledge and Skills needed for this position.)
Customer focused, passionate & purpose driven
Strong critical thinking and problem-solving skills
Analytical and pragmatic with a strong ability to identify and drive quality improvements through data driven and fact-based approaches.
Excellent oral and written communication skills, interpersonal skills, and stakeholder management skills
Ability to work well and engage with others in a team environment, as well as independently
Self-driven, curious minded, goes beyond expectations and has a “can do” attitude and entrepreneurial spirit.
Ability to work as needed under high pressure and tight deadlines, excellent time management skills
Highly organized and results driven
Desired Qualifications
Required Education:
Bachelor’s degree in a related field
Preferred Experience:
1-2 years experience, working with medical electronics products or consumer electronics products and technologies
Experience working within the Complaints, NCR, and CAPA Quality systems
Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR) Data analysis experience
Position: Product Quality Engineer
Reports to Title: Head of In-Market Quality
Primary Work Location: Bloomington, MN (Onsite)
Job Code/Classification: Exempt
Revision Date: May 2024
Working Environment: Manufacturing facility and office environment
Physical Demands: Sitting, standing, lifting, bending, reaching, no more than 20 lbs.
Position Type and Expected Hours of Work: Full-time position + Monday-Friday
About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.
What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
Generous Benefits including PTO and Paid Holidays
401k with Company match
Paid Parental Leave & Transition Back to Work Benefits
Company HSA Contributions
Free Hearing Aids for Family Members
Equal Opportunity Employer
GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement .
E-Verify
GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here . View the Right to Work poster here .
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com . This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
#LI-ReSound
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)
Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)
Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .