Job Information
Convergint Technologies LLC Service Specialist Supervisor in Blaine, Minnesota
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Specialist Supervisor to join our amazing culture. In this role, you will manage the Service Specialist team, including colleague development and performance management. Supervises Service Specialist for efficient work activities related to work order and CSP scheduling, inspection, troubleshooting, and repair. Ensures that services are executed within budget, on time, and with a high degree of customer satisfaction. Implements quality assurance, field-related safety practices, processes and standards within the Service Specialist Team. As a Service Specialist Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Specialist Supervisor.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Coordinating and scheduling of Service Specialists. Properly align specialists to service tasks according to specialist’s skill set. Verify that appropriate individual licensing and/or certifications are in place.
Responsible for maintaining high level of quality and safety assurance. Field checks include inspecting work quality and methods and ensuring adherence to safety programs/standards.
Provide training and development planning and implementation for Specialists. Deliver technical training as well as soft skills.
Supervise Service Specialists, and/or other team members. Recruit and hire colleagues as required. May perform managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; performance management; planning, assigning and directing work; and service related budgets.
First level of technical support coordination for Specialists.
Provide high level field support for urgent or troubled work orders/CSP’s. May perform some specialist tasks for specific work orders/CSP’s.
Ensure processes and standards involving Specialists are properly implemented. This includes scheduling, iCare use, troubleshooting, customer satisfaction, timesheets (completed and approved on time), JHA's, etc.
Responsible for instilling a safety-conscious culture within the team. Ensure all relevant and required safety training and safety certificates have been obtained (e.g. safety cards for a particular jurisdiction, CPR, First Aid, OSHA certifications, etc.) May coordinate with other colleagues and/or leaders in order to achieve full safety compliance.
Ensure Specialists have proper tools and equipment and that they are maintained properly. This includes field/hand tools, as well as cell phones, vehicles, etc.
Participate in internal CSP review meetings and service turnover meetings.
Proactively coordinate and communicate with Operations Managers, Service Managers, Sales Executives and other CTC / CDC resources as required to support customer satisfaction and the overall financial success of the service business.
Performs other duties and responsibilities as requested or required.
What You’ll Need
Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
Excellent communication skills both oral and written.
Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
Initiative – Engages in proactive behavior and looks for new service opportunities.
Adaptability – Responds effectively to changes in situation or information.
Strong financial analytical skills including cost control.
Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.
Strong team leadership, team building and facilitation skills.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan
Corporate Social Responsibility Day
And much more…
Requirements:
Education: College degree, trade school or equivalent experience
Minimum Experience: 5 years of previous, related field or field management
Preferred Experience: (but not required):
Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
Previous service supervisory desirable
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available.
Qualifications
Behaviors
Preferred
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)