Job Information
Catholic Health Initiatives Clinic Manager in Bismarck, North Dakota
Overview
Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.
CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.
CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.
CHI St. Alexius also provides you with the quality care you provide to others. We care about our employees well-being and offer benefits that complement work/life balance.
We offer the following benefits to support you and your family:
Care@Work program supporting any child care, pet care, or adult dependent needs
Employee Assistance Program (EAP) for you and your family
Health/Dental/Vision Insurance
Flexible spending accounts
Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
Adoption Assistance
Paid Time Off (PTO)
Tuition Assistance for career growth and development
Matching Retirement Programs
Wellness Program
Responsibilities
CHI St. Alexius Archway Clinic is looking for a Clinic Manager to join the team!
The manager directly oversees and mentors clinic associates. The manager is responsible for the operations of clinics, ensures and maintains operational efforts within the guidelines, policies, and procedures of the clinic model. The manager is responsible for the day-to-day management and oversight of clinics including scheduling of resources, process and equipment excellence, tidiness and appearance of facilities, patient experience, Key Performance Indicators adherence and outcome success, and employee management and retention. In collaboration with division leadership, establishes and maintains outcomes that meet clinic standards and key performance indicators. The manager is expected to assist with the oversight of the financial, operational, brand, facility, and referral performance. Works in a dyad model with the Lead Physician and Lead Advanced Practice Provider (APP), clinic managers, supervisors, coordinators and reports to the Clinic Director.
What You'll Do:
Monitors, manages, assists, and organizes team, responsibilities, and resources to achieve success in all areas of the clinic including strategic, operational, financial, clinical, integration, and brand goals.
In collaboration with employees and leadership, builds a clinic culture of quality and safety, operational efficiency, customer experience excellence, brand promotion and immersion, and comprehensive integration through standardization, relationship building, management of resources, and outcomes monitoring.
Responsible to maintain financial accountability by reviewing monthly variance reports and implements action plans with guidance of the Clinic Director.
Assists with annual budget process, implementation and assurance that departments maintain operations within that budget.
Monitors and manages teams and resources to strengthen and maintain clinic operational model including quality of care, scope of service, scope of practice, inventory formularies, customer experience, and brand immersion. Mentors and coaches clinic associates to achieve goals for improvement in all areas.
Monitors key performance indicators (door-to-door times, Net Promoter Scores, patients per provider per hour, financial metrics, clinical metrics) and develops and activates action plans to address areas for improvement.
Participates with and makes recommendations to senior leadership to make decisions that affect the strategic direction, operational model, brand, and quality patient care within the enterprise operation.
Manages associates including selection, training, mentorship, education, scheduling, time off coordination and management, and discipline.
Assists in the management of APPs including scheduling, time off coordination, and discipline.
Utilizes division leadership to assess the effectiveness, through-put, and patient experience within the clinics and implements provided feedback.
Maintains technical skills to provide support and expertise including patient registration, patient financial responsibilities (point of service collections), and referral process.
Needs to be available for emergency facility, patient, employee and security issues during all clinic hours (8-8, 7 days a week - Urgent Care Clinic only).
Other duties as assigned.
Qualifications
Education:
- Bachelor’s Degree and minimum of 3 years leadership experience OR minimum of 5 years leadership experience in the discipline OR Master’s Degree and no experience
Required Minimum Knowlege:
Professional knowledge in staffing and scheduling processes patient logistics and patient flow processes with the ability to prepare necessary analyses, reports, policies and budgets
Ability to direct the work of teams and assigned resources
Strong interpersonal skills and ability to promote teamwork and build effective working relationships
Strong verbal, written, and organizational skills
Ability to lead teams
Project management and performance improvement experience
Strong analytical skills
Knowledge of medical office procedures
Skill in mentoring and providing feedback to others
Ability to work efficiently under pressure
Maintains positive and professional manner at all times
Pay Range
$27.93 - $43.29
We are an equal opportunity/affirmative action employer.