Job Information
OneStream Software Technical Support Engineer Performance in Birmingham, Michigan
Description
Technical Support Engineer Remote, USA OneStream Software LLC Benefits Offered Vision, Medical, Life, Dental, 401K Employment Type Full-Time Compensation Range $64,000.00 - $82,000.00 (Range applies to US candidate only) + Benefits/Variable Comp/Equity - Range may vary based on experience ABOUT THE JOB We are looking for a Technical Support Engineer that specializes in performance troubleshooting to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with financial software support and resolving any performance issues that may arise. The ideal candidate will be passionate about working with customers and providing them with exceptional customer service.
RESPONSIBILITIES: Respond to product related customer issues and contact customers to triage problems. Provide remote product support for OneStream customers and troubleshoot product configuration issues. Complete changes to Customer Azure environments (Configuration Changes, Database Copies, VPN, VM Resize, DB Scaling) Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance. Submit customer enhancement requests to software development teams. Update and maintain technical knowledge base articles. Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency. Lead by example and encourage information sharing, team-based resolution activity, cross training and putting an emphasis on resolving cases as quickly and effectively as possible. Perform customer software installations and upgrades, typically in virtualized environments. Build strong relationships with customers and ensure customer satisfaction.
DESIRED SKILLS AND EXPERIENCE Formal Education and Certification College diploma or Bachelor's Degree in a finance or technology-related field (or equivalent work experience) Knowledge and Experience 5+ years Software and/or In-App troubleshooting experience Experience in a Level 2 or Level 3 IT support environment Knowledge of Finance and Accounting practices and principles Experience solving financial-driven support issues Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V) Experience with Microsoft Azure Experience documenting best practices and procedures in an IT knowledge base Nice to Have Experience with PowerShell, VB.net or Visual Basic. Any object-oriented programing Prior experience with any of the following products: OneStream Oracle Hyperion HFM, FDM, Planning, Essbase Blackline SAP Outlooksoft BPC SAP BOFC (Cartesis) IBM Cognos or other EPM solutions. Personal Attributes Results-driven. Detail-oriented. Strong presentation skills. Able to multi-task. Flexible and adaptable. Team player. Legally authorized to work for any company in the United States without sponsorship.
WHO WE ARE OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact. OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit .
WHY JOIN THE ONESTREAM TEAM Transparency around corporate structure, salary, and benefits Core value of customer suc