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BT Learning specialist in Birmingham, United Kingdom

Learning Specialist – Birmingham (Hybrid working)

Effective learning underpins our success at BT. We need someone who can help us co-ordinate and deliver effective training and coaching to a variety of colleagues, to help us continue to be excellent at what we do.

  • Do you come from an L&D background?

  • Are you someone who enjoys designing great learning content?

  • Do you have great stakeholder management skills, and are great at leading people?

If so, BT are looking for a Learning Specialist where we’ll empower you within a supportive environment. Reach out to for a confidential chat if you have any questions or apply today!

What’s in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of collaboration and inclusivity. Benefits of working for BT include:

  • Genuine progression opportunities

  • Yearly on target bonus

  • 25 days’ annual leave (not including bank holidays)

  • Pension scheme - you contribute 5%, BT contributes 10%

  • Discounted BT broadband and BT Sport, BT TV and Mobile

  • Share option schemes

  • Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you

  • Possibility of abroad travel to visit key strategic locations

What will the role involve?

  • Design and deliver learning courses, workshops and other training

  • Manage business partner relationships across various stakeholders globally, facilitate distribution of learning metrics, results and strategies

  • Responsible for performance management of a team of learning professionals through instruments like LNPS, Trainer observations, VOC and process assessments

  • Program Management of the end-to-end journey of a new joiner from Induction to process training to the operational performance by managing Quality Gating process by including strong governance and reporting

  • Coordinate with Stakeholders to identify the key gaps and plan for the relevant training programs

  • Evaluating the effectiveness of training programs and learning outcomes

  • Having an awareness of the allocated budget and an ability to find solutions in order to implement the required training

  • Plan and lead reviews of training materials post go-live to ensure they continue to be fit for purpose

What are we looking for in our Learning Specialist? You may have a variety of the below;

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes while delivering a service is an advantage

  • Working with a cooperative and positive attitude in a group setting to achieve common goals

  • Communicating effectively and efficiently while adapting to your audience and getting the message through as intended

  • Using data and information available to analyse and understand a situation, with the aim of supporting decisions

  • Proven experience in delivering effective and engaging presentations to a variety of audiences

  • Focusing on all aspects and details of a task and delivering your output with a high level of accuracy

  • Strengths and abilities that help to oversee processes and guide people toward the achievement of goals

  • Ability to find root causes of problems and to focus on their quick and efficient solution

How to Apply

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you


Job: Customer service

Title: Learning specialist

Location: GBR %26 Ireland-GBR-West Midlands-Birmingham

Requisition ID: 185334