Campus Pride Jobs

Design Operations Manager (Digital: BT Business)

Job Req ID: 34972

Posting Date: 19 Jun 2024

Function: Design

Unit: Digital

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive with great BT benefits

Full time, 3 days a week together in either one of our Bristol, Birmingham or Manchester Digital Hubs (flexible 2 days remote wherever).

This role will sit within BT Business and will be part of the digital transformation of online services that help and support our business customers of all sizes and provide seamless online journeys to help them get to where they need to be.

BT Group’s Digital unit is leading BT Group’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale.

The immediate assignment:

The Design Operations Manager leads the deployment of frameworks, partnerships, technologies, resources and best in practice methods to empower the design team’s capabilities and competencies.

Our Design Operations team is a multidisciplinary group dedicated to enhancing the effectiveness of designers and optimising the efficiency of our Design organisation. This role gets to refine and streamline design practices, systems, and tools to achieve excellence and efficiency at scale.

You'll have the following accountabilities:

• Contributing to the strategic direction of product design operations, establishing standards and best practices that enhance cross-functional collaboration and communication regarding workflows, project estimations, and long-term planning. You will prioritise tasks based on design capacity and business needs.

• Implementing continuous improvement opportunities, enabling the design team to focus on creating and delivering high-quality products. Your efforts will also enhance cross-functional collaboration and communication, appropriately prioritising based on design/writing capacity and business needs.

• Owning and nurturing partnerships with senior stakeholders and other creative leaders, driving the development and improvement of creative operational workflows. You will refine roadmap planning and develop a comprehensive operating plan with immediate and long-term goals and milestones.

• Acting as the first point of contact for new projects and requests, and coordinating alignment between the design organisation, engineering, and product management teams on project details, creative needs, timelines, and scope.

• Managing a team of product design operations professionals, recruiting multidisciplinary designers skilled in agile practices and user-centered design methods. You'll take responsibility for setting objectives and fostering the upskilling and development of your team.

• Championing and continuously developing your team’s knowledge on emerging trends and changes in digital accessibility, sharing this knowledge to ensure everyone is up-to-date.

You'll have the following skills & experience:

• 6-8 years of relevant professional experience delivering programs that affect people and processes, in design operations, consulting, or business operations

• Expertise in design practices and methodologies, product development lifecycle, and measurement & evaluation

• Strong program management and stakeholder management skills

• Experience driving change management across a large organisation

• Expertise in measuring impact, identifying risks, and focusing projects on priorities that accomplish outcomes

Benefits:

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Life Assurance

• Pension scheme

• 50% off EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• Discounted BT TV with TNT Sports and NOW Entertainment

• 50% discount for friends and family on EE mobile pay monthly and SIM only plans

Our leadership standards:

-Looking in-

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

-Looking out-

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

-Looking to the future-

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

How to apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

What we stand for:

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at BT Group.