Job Information
Arvig Enterprises, Inc. Customer Service Professional-CUSTO002230 in Bigfork, Minnesota
Arvig: Where Innovation Meets OpportunityJoin one of the nations largest independent broadband service providers! Arvig delivers cutting-edge broadband and telecommunications servicesincluding high-speed internet, TV, phone, and securityto residential and business customers across Minnesota and beyond.Position SummaryAs a Customer Experience Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.What You'll Do:As a Customer Experience Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.Be a Product Pro: Learn the ins and outs of Arvig's awesome products and servicesSolve Problems: Help customer find solutions, educate them on self-service tools, and make sure they leave every interaction happyStay Connected: Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skillsOwn the Process: Navigate billing systems, process transactions, and complete service orders like a bossBuild Relationships: Collaborate across teams and make sure every customer feels confident and valuedWhat We're Looking For:A tech-savvy problem solver who's passionate about helping othersStellar communications skills and the ability to explain things in a clear, friendly wayAttention to detailResiliency, dependability, and a commitment to continuous learningHigh school diploma or GED required; an associate's degree is a plus!Your Schedule: This is a full-time position with hours of Monday - Friday, 9:30 a.m. 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm.Your Location: This position is located in Bigfork, MN.At Arvig, we value or employees and their contributions. That's why we offer a competitive salary and a comprehensive benefits package that includes:Health, dental, and vision insurance401K with company matchProfit sharingEmployee Stock Ownership Plan (ESOP) - Own a piece of the company you help build!Paid time off, holidays, and education reimbursementCompany services discounts and FREE internet in eligible service areasJoin us and help shape the future of connectivity.Apply today and see why our team is proud to say, "This is the Arvig Advantage!"Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities*At your primary residence located in an Arvig service area.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity