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Mid Michigan Community Action Agency, Inc Housing Specialist in Big Rapids, Michigan

General Responsibilities:

  • Assist households who are experiencing or at-risk of homelessness by providing a range of supportive services designed to promote housing stability.
  • Protect the privacy of customers and hold in confidence all information obtained in the course of service.
  • Provide quality professional customer service at all times.

     

Essential Duties and Responsibilities:   

  • Provide housing case management to households who are experiencing or at-risk of homelessness.
  • Design a Housing Stability Plan with each program participant, and monitor monthly progress of participant's stated goals through ongoing case management meetings, including an Individual Employment Plan for Veterans.
  • Work with households to identify potential eligibility for mainstream resource benefits (e.g. TANF, VA Benefits, Social Security, Bridge Card, Medicaid, etc.) and assist in program enrollment.
  • Conduct data collection via the Homeless Management Information System (HMIS) and empowOR.
  • Complete or collect all required program documentation with accuracy, consistency, and compliance.
  • Develop and maintain positive relationships with service providers, landlords, and participants.
  • Conduct housing searches with participants to assist in locating, obtaining, and retaining housing.
  • Perform housing inspections on all potential rental units.
  • Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities, as identified and approved by supervisors.
  • Travel throughout the service area as needed.
  • Overnight travel may be required for trainings.
  • Perform other duties as assigned.

     

Education and Experience Qualifications:

  • Bachelor's degree in human services preferred.
  • Experience in human services, specifically with homeless populations preferred.

     

Additional Requirements:

  • Must obtain HMIS license within 30 days of hire.
  • Must obtain HQS certification within 1 year of hire.
  • Ability to solve practical problems and deal with a variety of situations.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.
  • Demonstrated communication skills both oral and written.
  • Must be highly organized and people-oriented.
  • Understand the importance of daily work attendance.
  • Must have proficient computer and technical skills, including Word, Excel, Outlook, and the Internet
  • Must have reliable transportation, a valid driver's license, provide proof of insurance, and successfully pass a motor vehicle record review
  • Must successfully pass a background check, including criminal history and Central Registry clearance, at the time of hire and when requested at any time during employment
  • Must comply with the Agency's smoke-free and drug-free policies
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