Job Information
ReSound Inside Sales Account Manager in Bicester, United Kingdom
Are you passionate about creating revenue value for your customers, while developing yourself professionally and personally? And do you genuinely want to make an impact on people’s lives and their health at a global MedTech company? Then you might be our new colleague
As our Inside Sales Account Manager, you support our sales processes and help promote and sell our hearing care products to our customers ranging from audiologists, dispensers, and other hearing healthcare professionals.
The team you will be part of
At our office located in Bicester, Talisman, in the UK, you are part of our Inside Sales UK team, which is characterized by being supportive, inclusive, and having fun.
You will report to the Head of Sales Operations and Inside Sales North Europe, Michelle Dickinson.
Your primary responsibility is supporting our sales activity within your allocated accounts, looking after existing customers, identifying new opportunities (leads) from other teams - such as Marketing - and developing relationships with all key stakeholders for your respective accounts.
In addition, you will collaborate especially with our Field Sales Teams, Training Team and Customer Care Team to maximize and deliver on lead conversion, progressing opportunities for either direct sales over the phone or handover to other teams to progress to closure.
Your contribution is highly appreciated – and your responsibilities are:
Sales performance and customer satisfaction
Accountable for achieving revenue sales targets as set out in KPIs, reviewed on a quarterly and annual basis.
Implement agreed sales processes per channel to build customer count and develop long-standing customer relationships, both existing and new.
Support growth across allocated channels, resolve issues, improve profitability (incl. reduce return for credit rates).
Work effectively with the Customer Service team to resolve barriers to development of customer relationship, such as remake and repair issues, delivery times; and
Accountable for achieving target NPS score as set out in KPIs.
Sales delivery
Work effectively with the planned sales process and coordination across the sales and training teams.
Cross departmental collaboration to develop clear weekly and monthly sales activity, including phone calls, administration and coordinated follow up activities.
Close monitoring of customer performance and sales trends on a weekly/monthly basis and update of territory business plan to bring underperforming customers back on track.
Feedback to the team and cross departmentally on new competitive information from across the industry, including product, pricing, FSAs, mergers, and acquisitions.
Occasional attendance of trade shows, conventions, training seminars, and other functions as needed.
Ensuring SFDC is up to date with all customers, products, competitors and market information.
To succeed in the role, we imagine that you have:
A higher education background within management, marketing, economics, or other relevant field of study.
Relevant B2C or B2B sales experience -preferably with Medical Devices. Alternatively, you may have relevant successful sales performance with telephone sales or perhaps you have significant customer service experience from the hearing aid/audiology sector.
Strong computing skills including a knowledge of Microsoft Office applications, CRM (preferably Salesforce) and ERP (preferably D365 or Navision);
Proven ability to learn new technical knowledge quickly
Structured in analysis, planning, working methodology and documentation.
Demonstrable efficiency in follow-up with customers and absolute accountability for delivery
The ability to communicate fluently in English in speech and in writing. Dutch or French preferred but not essential.
At a personal level, you are customer focused, able to listen and challenge constructively with a positive attitude, whereby you can establish and developing good customer relationships for the long term. You have a will for driving results independently and in collaboration with your colleagues and customers. In addition, you can navigate in a global, dynamic and fast-pace environment.
We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills . We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.
We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment.
Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
How to apply?
To apply, use the ‘APPLY’ link no later than 30th of June 2024. Applications are assessed on a continuous basis, so don’t wait to send yours.
Quick apply You are welcome to use our Quick Apply function, where you only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.
We encourage you to submit your CV without a photo to ensure an equal and fair application process.
If you would like to know more about the position, please contact Head of Sales Operations and Inside Sales North Europe, to Michelle Dickinson on +44 7780 052795.
We hope you will join us on this journey and look forward to receiving your application.
#LI-Hybrid
#LI-GNGroup
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)
Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)
Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .