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The Leave and Accommodations Case Manager is involved with all aspects of the Company’s leave and accommodation process and policies with the Company’s third-party provider. This includes compliance with

the Company’s leave policies, the Americans with Disabilities Act (ADA) and all federal, state, and municipal laws and requirements.

You will

• Manage leave of absence (STD, LOA, FMLA, etc.) cases in partnership with the Company’s third-party providers.

• Be liaison between the TPA and colleagues, managers, etc. and generates solutions that are win-win

• Provide accommodation (medical, religious, lactation, pregnancy, etc.) case management support in partnership with HR and the Company’s third-party providers.

• Exercise discretionary judgement and critical assessment skills when reviewing, analyzing, and managing complex cases.

• Facilitate internal stakeholder collaboration for accommodation and leave requests.

• Develops a strong partnership with employment law and colleague relations and partners cross-functionally to advise on leaves, absence, and accommodations

• Assist in administration of leave and accommodations by third-party providers is done properly and timely in accordance with pre-determined service levels by conducting regular audits and assessments of their work and stakeholder feedback.

• In collaboration with the Lead Leave Administrator and HR, identify repeating third-party issues and trends to address with higher level of internal leadership and third-party.

• Ensure accurate tracking and handling of all aspects of employee leave and accommodation cases from beginning to end to ensure case management and the interactive process meets and/or exceeds regulatory requirements and Company Policies

• Provide recommendations and assist in the development of various communications used in the leave and accommodation space.

• Serve as subject matter expert on the Company’s leave and accommodation policies.

• Assist with training employees, people leaders, and human resources colleagues on updates to the Company’s leave and accommodation policies, processes, and state/federal leave laws

• Maintain current knowledge of the ever changing federal, state, and municipal leave and accommodation landscape and ensure the Company remains in compliance.

• Help maintain the leave and accommodation SOPs and ensure active SOPs remain up to date.

• Develop and generate reports on a regular basis to assist in analyzing leave and accommodation data trends.

• Promote teamwork through open, honest, and constructive communications at all levels.

• Have strong business acumen with a focus on providing world class internal and external customer service.

• Assist HR team with any leave and accommodation escalations and provide timely and accurate support.

You are

• A hands-on individual with a growth mindset, who acts compassionately and is motivated to deliver operational excellence and positive colleague experience.

• Passionate about accuracy and can follow business processes with high diligence and accuracy.

• An advocate for driving improvements on behalf of our colleagues.

• Able to put yourself in your colleagues’ shoes to create and enhance processes that deliver a positive colleague outcome and experience.

• Someone who asks probing questions to fully understand an issue.

• Someone who thrives by leveraging multiple resources to find the right information and communicate effectively and with empathy.

• Able to effectively prioritize time sensitive situations in an efficient and responsive manner and model such behavior.

You have

• 3-5 years of relevant experience in a complex and fast-paced environment.

• The ideal candidate will have a bachelor’s degree from an accredited university or college in human resources, vocational rehabilitation, occupational health, leave management, or behavioral health.

• Experience with leave administration, ADA or related legal experience preferred.

• Significant knowledge or experience with HR policies and leave activities.

Location /Travel

• Hybrid role –in office 2 days a week, WFH – 3 days a week. Preferred location – Bethlehem, PA.

Salary Range

$56,680.00 - $85,015.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

• Employee Resource Groups:

• Colleague Connection Committees

• Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

• Voluntary self-ID

• Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .