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Job Description:

Vexterra is looking to fill a Windows Systems Engineer and Administrator position within the Analysis Solutions Division (ASD) to support the National Media Exploitation Center (NMEC). This role requires an individual with subject matter expertise administering Windows servers within a physical and virtual environment.  This role is responsible for interacting with other administrators to handle service inquiries and problems.  Duties include examining incidents and problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service.  This role analyzes recurring problems and initiates solutions for preventing reoccurrence and analyzes existing infrastructure for tuning/performance enhancements.  The individual will provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment.  This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on customer servers. The Customer utilizes an Agile Framework to plan and successfully complete all initiatives. The work location is in Bethesda at the Intelligence Community Campus.

Primary Responsibilities

• Provide technical support, administration, and monitoring of Microsoft Windows within a physical and virtual environment.

• Provide support for the implementation, troubleshooting and maintenance of IT systems.  Rapidly distinguish isolated user problems from enterprise-wide application and system problems.

• Support operations, maintenance and troubleshooting for end user workstations, to include desktop applications.

• Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

• Seek opportunities for continuous improvement to support effective and efficient operations

• Develop and document solutions to complex technical issues.

• Provide follow-up reports (technical findings, feedback, and resolution steps taken) for Root Cause Analysis and process improvement initiatives.

• Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours; may involve shift work.

• Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.

• Responsible for the security and management of Windows servers in multiple production environments 

• Solve complex integration and technical Windows and Hyper-V problems in a dynamic fast-paced environment 

• Perform automation tasks through scripting and testing

Basic Qualifications

• Requires a bachelor’s degree and 5+ years of relevant experience, additional years of experience may be considered in lieu of a degree 

• Experience supervising others

• Background in Windows server setup, deployment and maintenance

• Experience with hardening Windows environments

• Significant experience with system administration of server operating systems such as Microsoft Server (2012 R2/2016/2019) 

• Experience with integrating windows environments with monitoring solutions such as Microsoft SCOM and Splunk.

• Familiarity with supporting virtual desktops running Microsoft Windows

• Extensive Experience with Scripting/Automation through PowerShell or other scripting languages

• Experience troubleshooting issues in a growing environment

• Extensive Experience with log reviews, incident analysis, and identification of issue trends

• Experience with server patch management methodologies, such as  SCCM

• Experience with installing, configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products

• Time management skills with the ability to work within an IT Service Management/ticketing system independently 

• Ability to triage and properly classify incidents and prioritize work efforts accordingly

• Strong oral and written communications skills

• Experience establishing goals and plans that meet project objectives.

• Track record of working effectively within a team, and support to peers toward improved processes and results

Certification

• DoD 8570.11- IAT Level II or higher (e.g. Security+ CE, CCNA-Security, GSEC, or SSCP along with an appropriate computing environment (CE) certification)

Clearance

• Active TS/SCI clearance

• Active CI Polygraph or willing to obtain one

Preferred Qualifications

• Knowledge of AWS or Azure cloud services and the cloud ecosystem.

• Experience operating and maintaining systems in a Linux environment

• Certification relating to Microsoft Certified Solutions Expert (MCSE) Certification or MCSA (Microsoft Certified System Administrator)

• Experience with SAN or network storage setup and administration

• Experience working in an Agile environment

• Familiarity with Hyper Converged Infrastructure (HCI) concepts and solutions

• Experience with troubleshooting within a security environment

• Experience with backup and restore procedures

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