Job Information
Amazon Logistics Manager, DCC Communities in Berwick, Pennsylvania
Description
Be a part of operating the world’s largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously. The Logistics Manager partners with Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer, the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business, and ceaselessly drives their team to invent and simplify at a local, regional, and potentially cross-regional scale.
As a leader, the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required. Logistics Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views, Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus). They independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks. To accomplish this, Logistics Managers:
Think tactically by using expertise and high judgment to establish the right team structure to respond to customer needs and short business goals. They will make sure their team(s) are operating efficiently, meeting SLAs, and delivering results. They create a plans, communicate requirements, negotiate priorities, and define what success looks like across all levels.
Think strategically by using expertise and high judgment to establish goals in an area where the strategy for may not yet be defined. They set a vision, design a strategy, and achieve consensus on priorities that align with long-term business goals.
Ensure outcomes are auditable, decisions are data-driven, and work quality is measurable; and will use this to determine where to simplify or extend solutions for the best outcome.
Ensures team compliance with policies (e.g., information security, data handling, PCI, accessibility, service level agreements, etc.). They determine if appropriate metrics are in place to measure the customer experience, and if not will work to define them.
Allocate time to set up needed operational metrics, customer intake mechanisms, team training, and documentation (e.g., tutorials, help pages, troubleshooting).
Prioritize root cause resolution, automation where possible, and other projects that improve customer experience, deliverable quality, and the team environment.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Logistics Operations Leader- It is the manager’s responsibility to guarantee the organization is running smoothly, ensuring our service meets the expectations and needs of our customers and business on a daily, monthly and yearly basis. Some of these operational tasks include:
Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor
Determine timelines that meet business and customer expectations; ensure they are met
Partnering with the management team to establish and maintain quality control standards
Remove roadblocks and obstacles for major initiatives
Logistics Business Leader- It is the manager’s responsibility to act as a Logistics business leader by doing the following:
The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area
The primary developer of team strategies, vision and goals for their team in alignment with the broader organization
Ensure operational practices are fully compliant with legislation and policy
Generate and/or filter information from higher levels of management to their teams
Creating, managing, and supporting recognition and communication programs
Logistics People Leader- It is the manager’s responsibility to act as a logistics people leader by doing the following:
Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives
The primary facilitator of team coordination and cohesion
Maintain a strong focus on personal and team growth and development
A strong supporter of projects outside of day-to-day operations
Distribute new opportunities fairly amongst the team when available
Hold regularly scheduled 1:1’s with a focus on personal development
Ensure accountability and documentation on coaching opportunities
Opening new requisitions and ensure bar is being raised with new internal hires
Must be accessible at all times via telephone, text, or similar instant messaging platforms
Must be willing to participate in management escalations occurring outside normal business hours as needed (including late nite/early morning/overnight situations).
Process Improver- The manager shall be a champion of continuous improvement by:
Proactively being a driver of process standardization and continuous improvement across the org
Contributes to operational deployment plans outlining critical and best practice launch activities
Teaching how to create documents, processes, tools and metrics that reflect outcomes
Conducts post-deployment evaluations to measure launch effectiveness (PDSA)
Advise team members on process improvement strategies
Audits- The manager will conduct monthly audits using a standardized checklist
Meetings- Lead team meetings. The manager may also represent Logistics locally and/or globally
Travel- Travel between sites and across the cluster based on the need of the team and business
Design and implement the risk assessment framework for the AWS transportation program
Anticipate challenges/obstacles the transportation business would encounter while expanding geographies
Manage overall compliance of the program
Research state/ local level fleet and driver regulations and ensure specific SOPs are in place.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Berwick, PA, USA
Basic Qualifications
3+ years of experience with email, Microsoft Office (or equivalent), online tools, working with database front ends and deriving reports and presentations.
3+ years of logistics experience.
2+ years of experience training and managing people and teams.
Preferred Qualifications
Ability to troubleshoot out without a road map, transform organizations, as well as break the mold in terms of ways to re-frame and solve problems
Strong decision-making skills
Has the essential ability to inspire passion in others
Ability to operate with significant autonomy and discretion
Ability to collaborate in a team-centric environment
Thinks big and has convictions
Ability to effectively manage relationships across levels, including Senior Leadership
Ability to prioritize and understand constraints in both customer and business teams
Ability to establish credibility and work with key internal partners to get things done
Management and delivery of projects with high levels of performance, reliability, usability and customer satisfaction
Has a data driven approach with strong analytics skills and the ability to create the right people metrics and implement solutions to drive positive change
Ability to envision Talent initiatives at a high level, as well as dive deep to implement necessary changes and strategies
Strong listening, verbal and writing skills are crucial
Inspired to be always learning, curious and be positive
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.