Job Information
Seaside Plumbing Inc Dispatcher in Berlin, Maryland
What We Do?
We are a team of home service experts who go the extra mile to ensure peak performance and fantastic service for your homes plumbing system.
The Big Tasks
You will evaluate customer calls and match the right technician to every job.
Assist with administrative tasks as needed.
Key Sub Tasks
- Learn the business and learn how to prioritize the most urgent customer calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Record and report the service calls.
- Participate in training so that you grow and develop as a professional.
- Update customers throughout the day on the technicians progress.
- Reschedule customers as needed.
- Demonstrate excellent customer service and empathy to customers and technicians.