Job Information
Zimmer Biomet Robotic Field Service Engineer (m/w/d) in Berlin, Germany
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.
What You Can Expect
In this position you will be responsible for the onsite technical service through the North East region in Germany with specific focus on the Berlin area. You will perform quarterly maintenance, on site repair and support initial installation of the ROSA© once the purchase has taken place by the hospital.
The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment. In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our manufacturing sites and Quality department.
How You'll Create Impact
Provide direct first line support and troubleshooting through various communication channels (email/phone/app)
Perform on-call emergency repairs for ROSA© on site in the assigned territory
Investigate product complaints to identify root cause analysis following established processes
Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes, manage quarterly scheduled preventive maintenance and upgrades for the regional install base
Supporting new installation of the ROSA© through EMEA
Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department
Understand and operate within standard and site-specific Operating Room protocol. Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event
Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.
What Makes You Stand Out
Excellent communication, organizational and customer relation skills
Fluent in German and English
Ability to:
Evaluate multiple customer issues and set priorities
Manage processes
Work independently
Your Background
Education
- Qualification in Electrical/Mechanical Engineering, Biosciences or relevant experience with medical devices
Professional experience
Minimum 2 years supporting capital equipment in the research or clinical fields
Prior experience with Robotics or capital medical equipment preferred
Excellent communication, organizational and customer relation skills
Ability to work without specific direction on daily activities
Project management skills would be helpful
Travel Expectations
Up to 80%
EOE/M/F/Vet/Disability