Job Information
Marriott Director of Rooms Operations & Quality Management (m/f/x) in Berlin, Germany
Job Number 24163154
Job Category Rooms & Guest Services Operations
Location JW Marriott Hotel Berlin, Stauffenbergstrasse 26, Berlin, Berlin, Germany
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
WE WANT YOU!
Do you have an eye for detail and a talent for optimizing processes? Do you want to ensure the highest quality standards while leading a motivated team? Then join us now as Director of Rooms Operations & Quality Management (m/f/d) at JW Marriott – managed by Marriott International.
JOIN AND STAY WITH US!
In the heart of Berlin, the city that constantly reinvents itself, our luxurious hotel offers a unique experience with 505 guest rooms, two restaurants, and an exclusive spa. We are looking for someone who will help us continuously deliver excellence.
YOUR MISSION
As Director of Rooms Operations & Quality Management (m/f/d) , you are responsible for the implementation and maintenance of quality assurance processes. You will ensure that our services meet Marriott standards and foster a culture of continuous improvement. You will coordinate with various departments and develop strategies to ensure the highest levels of guest and employee satisfaction.
REASONS WHY YOU STAY WITH US!
Competitive salary and a permanent contract from day one
Up to €50 support for your public transport pass (BVG/VBB) or a free parking space
A free overnight stay for you and a guest, including dinner and breakfast at the hotel
Holiday and Christmas bonuses according to the Berlin collective agreement
A variety of corporate benefits (fashion, cinema, travel, and more)
Regular team events and professional development opportunities
Free meals at our new staff restaurant
Comfortable uniform, including free cleaning service
Bring your dog – we are a pet-friendly workplace!
HELP US TO SHINE!
Implement and maintain quality standards according to Marriott SOPs and LSOPs
Conduct regular audits to ensure compliance with standards
Facilitate process improvement teams and develop creative solutions to enhance quality
Analyze error trends and implement corrective actions
Collaborate closely with other departments to continuously improve the guest experience
Train and coach managers and staff in Total Quality Management
SHOW US YOUR TALENTS!
Completed training in hotel management or a similar field
Several years of experience in quality management, ideally in the hospitality industry
Leadership experience with the ability to motivate and coach a team
Excellent communication skills in both German and English
Passion for continuous improvement and service excellence
Are you excited to make our hotel even better with your ideas and expertise? Then apply now and become part of our team!
JW Marriott Berlin
Stauffenbergstraße 26
10785 Berlin
Attn: Michèle Prestin
Recruiting Manager
+49 30 20651974
jw.berjw.careers@marriott.com
https://www.marriott.de/hotels/travel/berjw-jw-marriott-hotel-berlin/
We look forward to hearing from you!
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.