Job Information
Oracle Technical Analyst 3-Support in BENGALURU, India
Job Description
As a member of Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves consulting and assisting to resolve post-sales customer service requests via phone and electronic means, as well as technical inquiries regarding the functional aspects of Oracle Financial Close and Consolidation Cloud and On-premise products. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues, with functional expertise in Oracle Cloud and On-premise financial products
Seven-years’ experience with Oracle HFM and/or FCCS, BS in Accounting or equivalent experience with enterprise accounting services, proven professional/ technical experience, i.e., demonstrating an understanding of Oracle HFM and/or FCCS applications at a functional and technical level. Accounting skills include preparing and examining financial records and ensuring accuracy. CA or ICWA certification desired. Understanding specific accounting responsibilities, such as:
Balancing company bank statements and bookkeeping ledgers
Completing analysis of employee expenditures
Managing income and expenditure accounts
Generating company financial reports using income and expenditure data
Keeping checks on company finances based on financial status
Filing and remitting taxes and other financial obligations
Initiating and managing financial and accounting software
Responsibilities
As a Senior Support Engineer, you will offer strategic technical support to assure the highest level of customer happiness. A main focus is to build/apply automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are encouraged to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely sophisticated, critical customer issues.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of sophisticated technical/business skills in area of specialization.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer