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Job Description

The Company

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to re-imagining online commerce, the work we do is not only transforming the world of business—it is helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com .

Oracle’s commitment to R&D is a driving factor in the development of technologies that have kept Oracle at the forefront of the computer industry. If you are passionate about advanced development and working on the next-generation large-scale distributed systems for the most popular open source database in the world, which is optimized for the cloud providing the best performance, we would like to talk with you.

What you will do:

HeatWave is a fully-managed database service, powered by the integrated in-memory query accelerator. It is the only cloud-native database service that combines transactions, analytics, and machine learning services into HeatWave, delivering real-time, secure analytics without the complexity, latency, and cost of ETL duplication. It also includes HeatWave Lakehouse which allows users to query data stored in object storage in a variety of file formats. It is developed, managed, and supported by the MySQL team in Oracle. Join us to help further develop this amazing technology.

This cutting edge technology serves critical business needs, which is changing the way data transactions function, all over the world. You will make a technical impact on the world with the work you do.

Join a fun and flexible workplace where you’ll enhance your skills and build a solid professional foundation. As a Cloud Operations Manager for Oracle's Heatwave Service team you will contribute to an exciting team working on one of the hottest cloud services. You will use your skills to learn how to constantly deliver and improve on this tremendous cloud services. Operations work will include troubleshooting production issues and handling requests for upgrades, patches or modifications. When not working on operations you will be working on software engineering tasks such as review of incidents to drive improvement of services, tools or runbooks to increase our reliability, scalability and reduce operational overhead through automation, training, documentation, service enhancement, or process. This position has the opportunity to leverage and learn the ins and outs of current cloud service architecture, deployment, monitoring and operational technologies. There are many useful and desirable skills which will be acquired if not already present. See below for the many cool and current technologies in play. The ideal candidate has some of many of the skills, but key is the motivation and ability to learn quickly as well as a passion for an excellent customer experience. Learn more at https://www.mysql.com/products/heatwave/

Career Level - M2

Responsibilities

Responsibilities

• Service accountability

• As a Cloud Operations manager, Improve monitoring, notifications and configuration of Heatwave services.

• Manage team roster, oversee operational activities and be available during on-call rotations.

• Oversee daily operations through collaboration with senior management and department leaders, performing an array of business operations functions from generating communications and presentations, and planning and coordinating meetings.

• Incident Management

• Perform proactive service checks and monitor/triage and address incoming system/application alerts, email and phone calls to ensure appropriate priority and response SLAs are met.

• Triage and troubleshoot service impacting events from multiple signals including phone, email, service telemetry and alerting ensuring response SLAs are met.

• Team Management

• Coach & mentor team members and pave a path towards professional development.

• Demonstrable successful mentoring and growing junior engineers to senior levels.

• With your innate people management skills help foster a healthy, supportive and inclusive team culture.

• Process Improvement

• Assist and communicate with management in decision-making and initiative implementation.

• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.

• Improve the availability, scalability, latency, ease of use, and efficiency of service control plans and operational tooling.

• Provide feedback to development teams about operations administration dashboards functionality and UIs.

• Technical Expertise

• Gain a deep technical understanding of OCI services and be able to drive the technical direction of the team, working with cross-functional teams.

• Have a deep understanding of service topology and the dependencies required to troubleshoot issues and define mitigations. You will bring this expertise to bear in driving reliability improvements in the services.

• Identify and work with engineers & leadership to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce time to mitigate service impacting events and increase the productivity of cloud operations.

• Perform successful code and documentation reviews.

• Collaboration

• Coordinate, document and track critical incidents ensuring rapid and complete issue resolution and an appropriate closed loop to customers and other key stakeholders.

• Engage with and present to a wide variety of audiences, ranging from individual contributors and teams to senior leadership.

• Support secondary Heatwave on AWS cloud service as per business requirement.

• Potentially participate in regular rotations as a central part of the 24x7 operations team, Includes rotational work on weekends, Public Holidays, US East/West timezone shifts.

• Need to be reliable in terms of working scheduled hours.

Desired skills include

Cloud specific skills which are not strictly limited to:

• Extensive experience with OCI or equivalent Cloud services (e.g.: IAM, Compute, Database services, Load Balancer, Object Storage, Health Monitor).

General skills for working in this operational role:

• Experienced understanding of serverless cloud architectures.

• Experienced with Python programming and bash scripting.

• Experienced with MySQL database, SQL query interface and general database concepts.

• Experienced with Linux system administration knowledge and experience and familiarity with Linux troubleshooting and internals.

• Familiarity with Networking concepts.

• Work productively in a fast-paced, team-oriented agile environment.

• Contribute to operational activities such as writing runbooks, troubleshooting, operations automation, and instrumentation for metrics and events.

• Excellent technical writing and communication skills. Guide engineers to be able to clearly write descriptions of operational issues and corrective actions for incidents.

• Extensive experience with Agile methodology (Scrum or Kanban)

• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.

• Lead interactions with cross functional teams consisting of development, QA, Product Managers and executive leadership.

• Systematic problem-solving approach, combined with a strong sense of ownership and drive in resolving operational issues.

• Experience working under pressure to mitigate customer issues affecting service reliability, data integrity, and overall customer experience.

• Monitoring, management, analysis and troubleshooting of large-scale, distributed systems.

• BS/BE or MS/Mtech degree in Computer Science, Electrical/Hardware Engineering or related field.

• 10+ years experience delivering and operating large scale, highly available distributed systems.

• 10+ years of work experience in Software engineering, Operations or Customer support manager.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer